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RE: Plasma Image Retention Opinions Required

BIGBERNARDBRESSLAW wrote:

strapped for cash wrote:

Panasonic's recent lack of real world form is another reason I'm contemplating a 50" Samsung F8500 plasma, if the price is right and it's as good as the marketing suggests.  

The Samsung could be a good shout Strapped, I wonder how much it'll cost? Any idea at all?

Since it's another proclaimed "Kuro killer" and a rival for the ZT65, I'm guessing upward of £2,000 for the 51". At least it's available in a more affordable size, which is one of the attractions for me.

We'll have to wait and see, but if it's as good as the marketing claims and not absurdly expensive, the F8500 will certainly be on my shortlist if my third GT50 isn't a keeper.

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RE: Plasma Image Retention Opinions Required

strapped for cash wrote:

rocketrazor wrote:

Paul. wrote:

They are a bit sensitive to IR in the first 200 hours, how long have you had the set?

Hi Paul

I've had it 6 months, annoyinly IR only became an issue in the last 2-3 weeks.  No problems at all before then with it.  I think its well passed 200 hours now

Cheers

If I were in your position, I'd call the retailer and report the problem immediately. I think it's in your best interests to do this tomorrow and get details of the problem on record.

When you say six months, can you be more specific? Technically, under the sale of goods act, within six months of purchase the onus is on the retailer to prove the goods were not faulty at the point of sale. The retailer can offer a refund, replacement, or repair. If you encounter resistance, direct the retailer here:

http://www.which.co.uk/consumer-rights/problem/what-do-i-do-if-i-have-a-faulty-product/

And here:

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/sogaexplained/

 

Where did you buy from?

 

 

 

I took your advise strapped, cheers.  Phoned today and they have logged it with engineers to contact me to pick up my set and look into the issue.  Purchased my TV from a local electrical retailer that I brought my old one from as well

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RE: Plasma Image Retention Opinions Required

Oldboy wrote:

strapped for cash wrote:

Can anyone post some pics of the IR problems they're experiencing?

I'm interested to see how severe the issue is. HDTV Test did an IR comparison, pitting 2012 Panasonic plasmas against 2012 Samsung plasmas. The Samsung sets performed better in this regard.

I've had what I would describe as very minor IR on both GT50s I've owned, induced by gaming. I wouldn't describe any of these incidences as alarming and on the occasions IR did occur, it cleared up very quickly.

I'm not suggesting for a second that you're both exaggerating the issue. It sounds like Sky logos induce this problem more often and more severely than Freeview/Freesat channel logos. I guess I've also been lucky, in this sense at least.

I found that bright logos or game HUDs against a dark background caused all manner of issues, playing Fifa for example was a real issue as the EA logo caused serious amounts of IR. Any Sky channel was another culprit as the logos tend to be bright on dark backgrounds and when watching the footie the score cards you get in the top corners of the screen were another major cause of IR...I could go on and on with examples but basically bright logos on a dark background gave me awful IR issues.

Same, I watched 10 minutes of the Everton/Oldham game last night and saw the score for the next hour, thankfully it had gone by the morning, but my EA logo still hung around like a bad smell!

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RE: Plasma Image Retention Opinions Required

strapped for cash wrote:

It's worth noting that the Game preset is very bright out of the box (there's actually little difference between this preset and Dynamic in terms of contrast/brightness).

I'm guessing you've all calibrated the Game preset anyway. I don't even use the Game mode with the PS3, as I find the images too garish. I haven't had any concerns with input lag using other picture presets. 

Sorry if I'm stating the glaringly obvious...

I have contrast and brightness set to 0 when on the menu screen on Fifa now, but it keeps coming back

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RE: Plasma Image Retention Opinions Required

rocketrazor wrote:

Phoned today and they have logged it with engineers to contact me to pick up my set and look into the issue.  Purchased my TV from a local electrical retailer that I brought my old one from as well

Glad there's some progress.

What you're describing doesn't sound normal and in my view you have a TV with a clear defect.

The retailer has acknowledged the problem and is taking action, so hopefully this is the first step toward getting things sorted.

I felt a lot happier after speaking to John Lewis about my GT50. Rather than worrying, I know where I stand and that I have options further down the line. 

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RE: Plasma Image Retention Opinions Required

rocketrazor,

It's good to hear your retailer is going to look at your set, I just hope the engineers are better than the bunch of monkeys that looked at my GT30 as their only answer was to replace the panel and do nothing else which I suspected at the time was an attempt to make the most amount of money they could from the repair rather than look into the underlying cause of my issues. I was even told that was all they would do and that if that didn't solve the issue then nothing would...as I said earlier...monkeys at best!

I for one will be very interested to hear what your engineers say about the issue when it gets looked at as it sounds like the exact issue I had with my GT30, it's uncanny the issues you are describing as it matches like for like for the issues I had so I'm hoping some answers may come to light from your engineer.

Keep the thread updated with how you get on and I look forward to hearing the outcome, in the meantime I wish you all the best and hope your issues are sorted out quickly and to your satisfaction.

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RE: Plasma Image Retention Opinions Required

Oldboy wrote:

rocketrazor,

It's good to hear your retailer is going to look at your set, I just hope the engineers are better than the bunch of monkeys that looked at my GT30 as their only answer was to replace the panel and do nothing else which I suspected at the time was an attempt to make the most amount of money they could from the repair rather than look into the underlying cause of my issues. I was even told that was all they would do and that if that didn't solve the issue then nothing would...as I said earlier...monkeys at best!

I for one will be very interested to hear what your engineers say about the issue when it gets looked at as it sounds like the exact issue I had with my GT30, it's uncanny the issues you are describing as it matches like for like for the issues I had so I'm hoping some answers may come to light from your engineer.

Keep the thread updated with how you get on and I look forward to hearing the outcome, in the meantime I wish you all the best and hope your issues are sorted out quickly and to your satisfaction.

Cheers buddy, I'll keep you posted and let you know the outcome, might answer a few questions for a few of us

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RE: Plasma Image Retention Opinions Required

strapped for cash wrote:

BIGBERNARDBRESSLAW wrote:

strapped for cash wrote:

Panasonic's recent lack of real world form is another reason I'm contemplating a 50" Samsung F8500 plasma, if the price is right and it's as good as the marketing suggests.  

The Samsung could be a good shout Strapped, I wonder how much it'll cost? Any idea at all?

Since it's another proclaimed "Kuro killer" and a rival for the ZT65, I'm guessing upward of £2,000 for the 51". At least it's available in a more affordable size, which is one of the attractions for me.

We'll have to wait and see, but if it's as good as the marketing claims and not absurdly expensive, the F8500 will certainly be on my shortlist if my third GT50 isn't a keeper.

I've had a look around. The F8500 is due for release some time in March. According to discussion on AVS Forums, the US price for the 51" is $2,200 (approx £1,450 at the current exchange rate). Working on the basis that we usually get shafted in the UK, £1,600-1700 might be a fair bet.

If it's a genuine Kuro killer and free from obvious problems, it may well be my next TV, unless the GT50 delivered tomorrow is DSE free. That reminds me, I need to pack up the old TV, probably after I'm done getting irritated by Question Time...   

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RE: Plasma Image Retention Opinions Required

Oh boy, just goggled 'panasonic gt50 image retention' get some very interesting discussion, one review stating IR is an issue and another stating out of three TV's it came last in the IR test :wall:

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RE: Plasma Image Retention Opinions Required

BIGBERNARDBRESSLAW wrote:

My GT50 is around 2 months old. IR raised it's ugly head a few weeks ago, and I had to run the scrolling bar through the night, then watch tv normally for another day before it finally went. 

I'd only been watching Sky Sports for around an hour, then I got the problem. Since then, I've lowered the contrast and brightness further,and any channel with a bold logo is either avoided, or in the case of sport, I zoom the picture in until the logo has gone. I've stated on another thread that I am only prepared to do this until the end of March, then it's back to some normal viewing. If the problem resurfaces, I'll be straight on to John Lewis and tell them that I consider the tv faulty. 

It seems ridiculous to me that after paying a grand for a highly regarded tv, I have to resort to such drastic measures to avoid damaging the screen,

It sounds like you've been sensible with your settings, so there is no reason why you shouldn't be able to watch tv without fear of IR.

If I was you, I'd do exactly what Strapped For Cash said, contact your retailer, and if it's under 6 months that you've had the tv, push for at least a replacement.

 

Or.... buy a Samsung   Smile

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RE: Plasma Image Retention Opinions Required

Tv gone to the menders now :pray: although they loaded it into the van upside down.  Is this ok or should a Plasma stay upright, I know flat isn't good but what about upside down:?

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RE: Plasma Image Retention Opinions Required

rocketrazor wrote:

Tv gone to the menders now :pray: although they loaded it into the van upside down.  Is this ok or should a Plasma stay upright, I know flat isn't good but what about upside down:?

It's probably not ideal, since instructions on the box state that the panel should be transported upright. The main concern is the glass breaking rather than anything going seriously wrong with internal components.

The TV's now in the engineer's care, so it's not your responsibility. Maybe they'll break it and you can get a replacement or refund.

Did the engineer give any indication of what work would be completed? In my view, things would only improve on the IR front if the panel is replaced.

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RE: Plasma Image Retention Opinions Required

strapped for cash wrote:

rocketrazor wrote:

Tv gone to the menders now :pray: although they loaded it into the van upside down.  Is this ok or should a Plasma stay upright, I know flat isn't good but what about upside down:?

Tv gone to the menders now :pray: although they loaded it into the van upside down.  Is this ok or should a Plasma stay upright, I know flat isn't good but what about upside down:?

 

It's probably not ideal, since instructions on the box state that the panel should be transported upright. The main concern is the glass breaking rather than anything going seriously wrong with internal components.

The TV's now in the engineer's care, so it's not your responsibility. Maybe they'll break it and you can get a replacement or refund.

Did the engineer give any indication of what work would be completed? In my view, things would only improve on the IR front if the panel is replaced.

I wasn't sure about the gases inside, which is why I thought you weren't supposed to lay them flat.

The engineer said it might need a replacement panel, and I showed them the line bleed which they said may be a processing component fault?  I'll wait and see and keep you posted.  I'm hopeful it can be repaired, don't really want the hassel of running in another TV and other than those its a great TV.  I can live with the little dse I had, just not the IR and bleeding, they were driving me insane

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RE: Plasma Image Retention Opinions Required

rocketrazor wrote:

strapped for cash wrote:

rocketrazor wrote:

Tv gone to the menders now :pray: although they loaded it into the van upside down.  Is this ok or should a Plasma stay upright, I know flat isn't good but what about upside down:?

Tv gone to the menders now :pray: although they loaded it into the van upside down.  Is this ok or should a Plasma stay upright, I know flat isn't good but what about upside down:?

 

It's probably not ideal, since instructions on the box state that the panel should be transported upright. The main concern is the glass breaking rather than anything going seriously wrong with internal components.

The TV's now in the engineer's care, so it's not your responsibility. Maybe they'll break it and you can get a replacement or refund.

Did the engineer give any indication of what work would be completed? In my view, things would only improve on the IR front if the panel is replaced.

I wasn't sure about the gases inside, which is why I thought you weren't supposed to lay them flat.

The engineer said it might need a replacement panel, and I showed them the line bleed which they said may be a processing component fault?  I'll wait and see and keep you posted.  I'm hopeful it can be repaired, don't really want the hassel of running in another TV and other than those its a great TV.  I can live with the little dse I had, just not the IR and bleeding, they were driving me insane

Good news that it's gone for repair but it's not the best of starts if they don't know how to transport a plasma tv, I would be concerned for sure but as strapped says it's no longer your responsibility so they are liable for any damage caused in transport or during repair so no need to worry. There is no worries about the gases in the tv during transport, it's more about the glass panel which is prone to breakages when transported incorrectly as strapped pointed out.

It's worth me mentioning that when my panel was replaced on my GT30 the IR and cloud issue was still present as soon as I turned it on with no sign of any diminishing of the effects so unless you see an instant improvement then the issue isn't solved. If the panel is replaced obviously you will need to run it in again at lowered levels or just keep it on normal settings (whichever you prefer) but you should see an instant improvement when it comes to the IR no matter what picture mode you run or the levels of contrast and brightness.

Fingers crossed they can identify and solve your issues and that you get the GT50 back soon, any idea how long it will take?? I was quoted 2-3 weeks when my GT30 went away and it ended up being just over 3 weeks so I hope you get a speedier service than that.

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RE: Plasma Image Retention Opinions Required

Hi oldboy,

I've been quoted a week to two weeks depending on the outcome of initial diagnostics. 

Bit of a pain if they replace the screen and I have to run it in again, oh well I just hope they fix it and I get a non IR and bleed screen back.  Interesting to here that you still saw the issue straight away with a new panel, I wonder what was causing your issue if its not the panel?

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