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andrew_cawood's picture
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RE: Philips 55PFL8008 or something else? Confused.

Thanks chaps! 

 

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RE: Philips 55PFL8008 or something else? Confused.

Update:

Last night whilst watching a bluray movie the F8000 done exactly the same thing again as detailed in my YouTube video and rebooted itself 44mins into the movie (The Talented Mr Ripley)...nooooo :wall:

This time I turned the movie off and went to the Panasonics menu and switched off the Viera Link option (HDMI control) and it didn't happen again during the remaining 90mins of the movie so I'm hopeful it's just an issue between Panasonics Viera Link and Samsungs Anytime Net+ systems but only continued movie viewing can say if that's solved it or not. I think I may end up turning off the Anytime Net+ on the tv too just to be sure as all it means is I have to switch sources over manually as I get no other advantages from leaving it on but I'm going to try one thing at a time first.

Got to admit I'm very annoyed with this issue now as it's starting to ruin my experience with this tv as you simply can't watch a movie on it and it's the first time I've come across an issue like this with no answers for what is causing it, even Samsung were as helpful as a kick in the nether regions so it seem I'm just left to try and work it out for myself which is just frustrating to say the least |(

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: Philips 55PFL8008 or something else? Confused.

Hello Oldboy,

Gee, you're having a frustrating run! I wonder if the problem is somewhere in your Panasonic DMP-BDT500 Blu-Ray player? If you go to the "Blu-Ray players" section of this Forum you will see that psurguhart has just started a thread called something like "Panasonic DMP-BDT Got Issues" and although the symptoms that he describes differ from yours, one thing that you have in common is the Blu-Ray player, which until now had been one of my favourites and which I would certainly have bought if I had a spare £270. I'm not sure, but I don't think that you get this rebooting problem when just watching (Freeview) TV, so that maybe points to the Blu-Ray player (rather than your luscious Samsung 55F8000) as being the culprit?

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RE: Philips 55PFL8008 or something else? Confused.

:doh:

I feel for you buddy, this can't be a pleasant time at all. 

Out of interest have you tried watching a film through your PS3, or does you PS3 when gaming cause the TV to turn off?  If you can game for hours without any issue that would also indicate that your Blu-Ray may be the issue.  You could even try swapping the HDMI ports round if its plugged into the TV (not sure if you plug all into your amp).

Fingers crossed you get that sorted soon

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RE: Philips 55PFL8008 or something else? Confused.

rocketrazor wrote:

:doh:

I feel for you buddy, this can't be a pleasant time at all. 

Out of interest have you tried watching a film through your PS3, or does you PS3 when gaming cause the TV to turn off?  If you can game for hours without any issue that would also indicate that your Blu-Ray may be the issue.  You could even try swapping the HDMI ports round if its plugged into the TV (not sure if you plug all into your amp).

Fingers crossed you get that sorted soon

Thanks rocket but must admit I'm quickly becoming very annoyed with this continued issue. If I could isolate it then it wouldn't be so bad as I could at least find a way round it or be able to report what's going on better to Samsung who have been useless up to now, I've now put my issue in writing via email to them in a strongly worded letter and have stated that if the issue isn't resolved within 7 days I will be rejecting the tv as not fit for purpose although that will be through my retailer.

The PS3 is fine and I can game for as long as I like without issue so I would presume that watching a movie would be the same on it, I do have a different HDMI cable running to that though which is an old QED one as opposed to the Wireworld Chroma 7 HDMIs I have connected to my bluray player and from receiver to the tv but I can't see how cables that new and good that have performed brilliantly until this tv could be the issue? Especially when they are of a higher spec than the QED one connected to my PS3 and besides which it's still the same Wireworld Chroma 7 HDMI that goes to the tv regardless of the device.

All my sources are plugged into my receiver first and that acts as a HDMI switcher with one Wireworld Chroma 7 HDMI going to the tv and plugged into HDMI 3 which is the only ARC equipped port on the tv, I use this to give me sound from Freeview TV when on occasion it's used and is a feature I want to keep. My next step after turning off all the HDMI control options on both my devices and the TV will be to swap over HDMI ports but I won't be happy losing ARC and that would seem like a fundamental design flaw to me no?

I just want an end to this issue as apart from this I'm really happy with the tv, going to call Panasonic and see if it's an issue with Viera Link I think.

Wish me luck :wall:

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: Philips 55PFL8008 or something else? Confused.

Good luck.  Smile

Home cinema system: Panasonic 50VT65 (THX calibrated), Pioneer Bdp-lx71, Pioneer Vsx-lx70, B&W FPM Series, B&W PV1.

Gadgets: iPad 2 and iPhone 4s.  Headphones: B&O H6.  Dab radio: Roberts Dreamtime.

 

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RE: Philips 55PFL8008 or something else? Confused.

rocketrazor wrote:

:doh:

I feel for you buddy, this can't be a pleasant time at all. 

Out of interest have you tried watching a film through your PS3, or does you PS3 when gaming cause the TV to turn off?  If you can game for hours without any issue that would also indicate that your Blu-Ray may be the issue.  You could even try swapping the HDMI ports round if its plugged into the TV (not sure if you plug all into your amp).

Fingers crossed you get that sorted soon

Think rocket has a good point here, try watching blurays on your ps3 and see if the fault reoccurs - if you could isolate the issue to a single source that would be good, as it definitely sounds like an HDMI signal issue of some sort (given that its not happening while watching freeview etc).

You must be tearing your hair out at this point!

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RE: Philips 55PFL8008 or something else? Confused.

mr malarky wrote:

rocketrazor wrote:

:doh:

I feel for you buddy, this can't be a pleasant time at all. 

Out of interest have you tried watching a film through your PS3, or does you PS3 when gaming cause the TV to turn off?  If you can game for hours without any issue that would also indicate that your Blu-Ray may be the issue.  You could even try swapping the HDMI ports round if its plugged into the TV (not sure if you plug all into your amp).

Fingers crossed you get that sorted soon

Think rocket has a good point here, try watching blurays on your ps3 and see if the fault reoccurs - if you could isolate the issue to a single source that would be good, as it definitely sounds like an HDMI signal issue of some sort (given that its not happening while watching freeview etc).

You must be tearing your hair out at this point!

Thanks for the advice guys.

Yesterday I got yet another example of Samsungs abysmal level of customer service when they replied to my email. They asked me to update the firmware on the tv yet the link they sent me within the email goes nowhere with just an oops message from the Samsung website when you click on it....seriously can they not even provide a correct link??

Completely inept has been my experience of their supposed customer service, it needs renaming to couldn't care less or perhaps haven't got a clue and is by far the worst customer service experience I have had from any AV company and is completely laughable at best. When you buy a £2500 tv you should expect better service than this no?

Anyway rant over and a little light at the end of the tunnel happened last night. Went to watch a few movies last night and try to work out what the issue is and after a bit of experimenting it would seem it's simply the Viera Link on the bluray player causing the issue as I managed to watch the bluray of Flight all the way through without issue last night along with all the extras and before that I had AVS HD 709 on all afternoon as I was using an i1 display pro meter with HCFR calibration software to calibrate the tv again with no issue. Still getting to grips with the meter and software but enjoyed the experience.

With Viera Link turned off on the player I've not had an issue with any device since but it's still early days and I've been here before with other things I've tried so I won't say it's cured yet but it's looking good and it's the first time I've got through a movie without the tv rebooting itself at least once which marks some progress at last no thanks to Samsung.

One last thing...I got a completely different experience when I phoned Panasonic on Friday as they were excellent. They went through a few possible solutions on the phone with me and got me to open up some hidden menus but couldn't solve it over the phone so have referred the issue to the engineers who will contact me next week for more information that they may use in a future firmware update. Now I have a strong feeling it's the Viera Link causing the issue I can relate this to them and hopefully a work around can be found by Panasonic but I have to say they were excellent to deal with.

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: Philips 55PFL8008 or something else? Confused.

Sounds promising, fingers crossed and keep us posted

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RE: Philips 55PFL8008 or something else? Confused.

rocketrazor wrote:

Sounds promising, fingers crossed and keep us posted

Thanks rocket and the good news continued last night as I got through Potter Deadly Hallows Part 1 in 3D and Millers Crossing blurays without an issue so it really does look like somehow the Virea Link on my Panasonic DMP-BDT500 bluray player is the culprit here but how on earth it causes the TV to reboot itself like that I have no idea.

It's even stopped my Tivo box from doing it too as that has had no issues since I turned off Viera Link but again how on earth it would affect the Tivo box is beyond me...very strange indeed :?

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: Philips 55PFL8008 or something else? Confused.

Oldboy wrote:

rocketrazor wrote:

Sounds promising, fingers crossed and keep us posted

Thanks rocket and the good news continued last night as I got through Potter Deadly Hallows Part 1 in 3D and Millers Crossing blurays without an issue so it really does look like somehow the Virea Link on my Panasonic DMP-BDT500 bluray player is the culprit here but how on earth it causes the TV to reboot itself like that I have no idea.

It's even stopped my Tivo box from doing it too as that has had no issues since I turned off Viera Link but again how on earth it would affect the Tivo box is beyond me...very strange indeed :?

I'm tempted to say don't question it too much, just sit back and enjoy that lovely new telly!  Smile

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RE: Philips 55PFL8008 or something else? Confused.

Hello all,

Just a quick update to say that I received my £200 cashback cheque from Samsung this morning so the final price for my 55F8000 was £1686, just thought it was worth sharing as it means the TV was indeed a real bargain. Many thanks to gel in particular and to everyone else who helped in advising me as I've ended up with a cracking TV at an unbeatable price from a very good retailer leaving me feeling very happy with my purchase Dance 4

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: Philips 55PFL8008 or something else? Confused.

Oldboy wrote:

Hello all,

Just a quick update to say that I received my £200 cashback cheque from Samsung this morning so the final price for my 55F8000 was £1686, just thought it was worth sharing as it means the TV was indeed a real bargain. Many thanks to gel in particular and to everyone else who helped in advising me as I've ended up with a cracking TV at an unbeatable price from a very good retailer leaving me feeling very happy with my purchase Dance 4

 

No probs mate - glad you are happy, it certainly was a great deal!   :cheers:

Home cinema system: Panasonic 50VT65 (THX calibrated), Pioneer Bdp-lx71, Pioneer Vsx-lx70, B&W FPM Series, B&W PV1.

Gadgets: iPad 2 and iPhone 4s.  Headphones: B&O H6.  Dab radio: Roberts Dreamtime.

 

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RE: Philips 55PFL8008 or something else? Confused.

Now you have had the tv a while oldboy I wondered what you thought of the gaming on it?

i also tried to look for your review but couldn't find it. Any idea where abouts it is? I probably missed it looking through this thread!

cheers

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RE: Philips 55PFL8008 or something else? Confused.

rocketrazor wrote:

Now you have had the tv a while oldboy I wondered what you thought of the gaming on it?

i also tried to look for your review but couldn't find it. Any idea where abouts it is? I probably missed it looking through this thread!

cheers

http://www.whathifi.com/forum/tvs-and-projectors/my-samsung-ue55f8000-review

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