Panasonics Grey Line Of Irritation!

Kenny,

No i don't blame you atall for accepting the compromise given to you by Vaughans, infact i would have done exactly the same. It's a tricky situation as the retailer and manufacturer are entitled to try to repair the tv unless it's simply not possible or reasonable attempts have been made that didn't solve the issue so to come out of this with a fresh 5 year warranty and a repair carried out on the tv represents good value.

As far as my laptop goes Vaughans could learn a thing or two from Acer (the manufacturer of my laptop) as it was collected via UPS on friday morning at 8am and they attempted to deliver it back to me at midday yesterday but no one was in to accept it so it was delivered to me today at lunchtime repaired and with no cost to myself, it's running like a dream and i couldn't be happier. I was a tad annoyed that a 2 month old high spec laptop would develop an issue so soon after purchase but the service i recieved was stellar so kudos to Acer

I have to admit Kenny that i share your pesimism regarding your tv and i would not be atall surprised to hear in under 6 months that it's develpoed yet another fault (probably the same one too!) and i think you would be justified in demanding a replacement at that point BUT don't offer any compromise if that situation arises. I think it's more than fair that at that point you demand a like for like replacement with no cash offered by your good self, the communication from Vaughans seems to point towards a replacement being the next step but somehow i doubt it would be either simple or easy.

It's certainly not a good sign that the written guarantee and engineers report haven't been forthcoming but let's hope a little reminder is all that was required to get that to you asap, i sincerely hope that you don't now have to chase them both of those things but really both of them should have arrived with the tv when it was delivered back to you. At least you have the various emails as proof to what they agreed to so don't delete them anytime soon eh!

It would be a sad situation indeed if the promised guarantee and report were not forthcoming...is there not a case for break of contract there i wonder? Bit of a long shot i know but surely worth kicking up a fuss if neither are forthcoming eh, somehow i doubt you would buy from them again anytime soon

Hello Oldboy and others who have helped me and who are interested in this thread.

First please allow me to apologize for not replying sooner. My Wife and I have been on Merseyside to a funeral because my 24 (YES, TWENTY FOUR year old Nephew died in his sleep. His Father went in to wake him up at 8.00am and just found him dead. How awfull is that. Both he and my Sister are devastated. The post mortem says that he did not die of drink, drugs or anything else. Tissue samples have been sent off but it will be weeks before anything is perhaps known.

Now then. My Panasonic Grey Line Of Irritation Telly. >)

After many E. Mails, telephone calls and a visit to the shop I have finally just THIS MORNING in the post received my new 5 year Guarantee and the engineers report.

The Engineers Report...

September 2011

After testing the Panasonic TXP50G10 in the workshop for grey lines running down the screen,it was agreed with Panasonic Technical that a new PDP should be fitted. This was ordered and fitted then tested. There was not a 100% guarantee that the PDP was to blame but agreed with Vaughans engineer and Mr. Thain and that the PDP should be replaced as internet forum sites advised this.

April 2012

Panasonic TXP50G10 was brought back in the workshop with repeat fault symptoms as September 2011. The television was tested and the fault was reported to Panasonic Technical for their advice. As it was very unusual for another PDP to go wrong it was advised by Panasonic Technical to replace the C3PCB, this was ordered and fitted then tested. As well as the above ribbon cables where also cleaned to in-sure good connectivity between components.

The Guarantee

28th May 2012

Dear Mr. Thain

Further to our recent conversation regarding the warranty on your Panasonic Plasma television.

Currently your Panasonic 5 Year warranty will end on the 19th February 2015. As discussed the Vaughans warranty will then come into place and will be valid until the 18th May 2017.

I trust this concludes the matter to your satisfaction and if I can be of any further help, please do not hesitate to contact me.

Adam Davies

Senior Manager

Vaughans

I have posted everything in full above in the hope that the detail will help others deal with TV faults in general.

Perhaps not just Panasonic.

Well then guys. A lot of bother...You Tube posting, and with this fine Forums help, but I am reasonably happy with the outcome.

BUT, I reckon that either THAT fault or something associated with it will come back just like JAWS ...da da da da da da...

Just when I thought it was safe to turn the telly on!

So I reckon that this particular Saga is far from finished. I do hope that I am wrong, but watch this space!

Thank you Oldboy and others for your good support and advice. I have needed it, and this gave me a boost when I felt like

Cheers

Kenny Thain

Kenny,

Firstly my sincere condolencies for the tragic loss of your nephew, it's distressing when anyone so young is lost...i'm so sorry for your loss. My heart goes out to his parents at this difficult time and i can only hope that time can heal their loss in some small way.

It's good to finally see the engineers report and even better news that you have now received the promised guarantee so at least you now have a final resolution. I really hope that we are not back here discussing another fault in the near future or indeed a recurrence of the same issue, i have my fingers crossed but i have to say i would not be surprised to hear of another occurence of the issue.

I'm just glad i could help you in some small way Kenny and as ever if you get any more problems don't hesitate to post and i'm sure everyone will do their best to help you.

Oldboy.

Hello Oldboy, and thank you for your very kind words, particularly in respect of the untimely death of my Nephew.

Actually you have helped in a BIG way Oldboy, as have other posters of course.

BUT...I reckon that I will be BACK on this one, Mark my words. BUT, of course I do hope that I am not.