Part 1 of my 'plan' complete, JL online will match Total Digital on the 55F7000 @ £1505.00 (thats a massive £294 saving!)
Now just need JL to confirm what they are doing about my GT50!
Well done mate.
Not out of the woods yet, and JL appear to be ignoring me as well...
LIVING ROOM: Samsung UE55F8000, Sonos Play 5, apple Airport Express, Panasonic SC-HTB520 Soundbar
MEDIA HUB: Sky + HD Wi Fi, Buffalo LS-CH1.0TL NAS, apple Airport Extreme, Panasonic DMP-BDT110, Sony PS3 fat with 500GB HD, Nokia Siemens FAPr-hsp 5000 UTMS Femtocell Signal Booster (EE), Sonos Bridge
KITCHEN: Panasonic TX-P42G10, Sonos Play 5
OTHER: MacBook Pro Retina 15”, iPad 3 16GB, iPhone 4S 16GB
Go in store and speak to someone, I didn't get anywhere on the phone too. Try a manager.
Main AV Setup: Panasonic 50VT65 TV, Pioneer Bdp-lx71, Pioneer Vsx-lx70, B&W FPM Series, B&W PV1, Optimum AV300 AV Stand, QED Silver Anniversary XT Speaker Cable & Chord Silver Plus HDMI Cables. Gadgets: iPad 4 & iPhone 4S.
Looks like I'll have to take your advice gel, as JL online have all but disappeared on me....
Very strange, as up until 6 days ago they were in constant contact, but now their silence speaks volumes.
I could call the repair agent, but to be honest I don't think it's my place to do so.
So it looks like a trip to JL, albeit I'm not sure how far I'll get in store as our local one only opened a year ago, and the TV was bought from JL online prior to this store opening.
You are aware that you can ring John Lewis online aren't you? The telephone number is 08456 049049, I would suggest you give them a call.
Samsung UE55F8000 (THX Pro calibrated), Yamaha RX-A2020, Dali Zensor 5 7.1 (front presence config), Panasonic DMP-BDT500MR, WD TV Live, Marantz CD6003, Marantz PM6004, Beresford TC-7220 MKII, PS3, Xbox 360, QED Silver Anniversary XT speaker cable, Wireworld Chroma 7 HDMIs, Chord Crimson Sub and RCA, Chord Superscreen Mains Cable
Yep, they don't call when they say they will. You should get on quite well in John Lewis, remember to ask to speak to a manager in the electrical department, and really go for it. Have a list of outcomes you want and try and get them, make sure you talk them through fully what has happened. Let us know how you get on.
Yes... tried that one, I keep getting passed from pillar to post, waiting for someone that knows something about something
Off to JL @ Home for me it is!
Apologies I presumed you were contacting them via email, sorry.
In that case I would be off to your local store, I suggested that to gel when he had issues and he got a resolution there and then. Any issues I had with my 55F8000 order I dealt with in store despite the 30 mile round trip every time to do so...there is nothing like a face to face discussion.
As gel stated go in and speak to a manager and not a customer service bod as you may well get fobbed off, they are part of the same group so any excuses about not dealing with online orders is just rubbish. They are supposed to pride themselves on customer service so I would be at pains to stress just how useless you have found them up to now, as gel also stated have a clear idea of what you want as an outcome and above all be polite...but firm.
I really hope you get more luck in store and that you get a resolution, as ever keep in touch with how you get on and I wish you the best of luck with it...fingers crossed your next post is much more positive
@oldboy no need to be I've been communicating with JL via email, but have tried the phone option, but as I said that path took me nowhere!
For now I've moved my Panasonic 42G10 into the living room (yes, it weighs a tonne!)
So, before I managed to get to a JL shop I get an email from their technical team:
Our agent has advised that they have not been able to replicate the issues of image retention, blurring and pixelation. An engineer has viewed the recordings on your Western Digital hard drive, and is of the opinion that these picture issues are due to your television signal and not the television itself. Therefore no fault has been found with your television, you will be contacted today to arrange delivery back to yourself.
Livid is not the word. I have emailed them back pointing out that their agents engineer agreed that the picture was not in keeping with a £200 TV, let alone a £1399 one.
Think this might run and run... joy.
I actually think you are in a stronger position to go in the shop now you know what they have said. Get your TV back first that is a good start. Did you get a report written by the first engineer that said it was faulty or just documented that he said it? Doesn't matter that much but good to have.
I would try for a new TV when you go in the shop. Say what has happened and now you would like a replacement and this is the second one you have owned that has gone faulty.
First off...what kind of repair agent actually thinks a TV signal can cause image retention? One run by monkeys is the answer as any decent TV engineer will tell you that is simply not possible
Seriously where on earth has your TV been sent to? Who is the repair agent? I can understand the pixelation being caused by a poor signal but blurring and image retention have nothing to do with your TV signal, this would get my back up straight away and in situations like these it's very difficult not to feel angry, frustrated and annoyed as it seems the repair agaent are incompitent.
I agree with gel completely...get the TV back and question the engineer when it's returned as to why they wouldn't do anything or supposedly couldn't replicate the issues, I bet you get the same issues the moment you switch it on so perhaps try to replicate it again whilst they are there. I'm of the opinion though that as soon as the word image retention is mentioned that is when repair agents and retailers simply don't want to know as the get out of jail card is written at the front of the manual.
Once you get the TV back take gels advice and go into your store as I agree that you are in a stronger position and that with some gentle negotiation you will get a replacement, to be perfectly honest I bought my TV in store at John Lewis to avoid any situation like this because if the worst came to the worst I would just take it back and get them to deal with it in store. I just think that the whole issue of image retention is where the issue lies as the manufacturer effectively wipes it's hands of any blame the moment you purchase the TV and the retailer can do the same.
I admire your patience though as if it was me I would have been down to the store already as I would have been fuming from that email
A trip to JL will happen tomorrow!
Part of the email I received from the 'authorisations' dept at JL said, and I quote:
Please inspect your television and hard drive upon its return and in the unlikely event you are not completely happy with them please do not hesitate to contact our Technical Support team on 0844 693 1799, or alternatively reply to this email quoting the above reference number.
I have therefore already emailed them back stating that I do not believe the TV is fit for purpose, and I am struggling to understand why a TV signal would cause line bleed!! (I get this on Freeview HD, Freesat HD and Sky HD, and the aerial and mini dish are relatively new and were professionally installed, the TV even shows nigh on 100% signal strength and quality for all of them)
Haven't heard from the 'repair agent', whom shall remain nameless for now, but just for now...!
Yes, I am seething, but today isn't the day to visit JL as I need to gather my thoughts first!
Yes you are right that today is not the day to deal with it but it brought back some painful memories of being in a similar position so I know how difficult it is to stay calm and deal with it rationally, I'm quite happy my store is a 30 mile round trip away as it stops any knee jerk reactions to any potential issues.
It's quite simple...a TV signal simply cannot cause image retention or line bleed, that is down to the TV and nothing else in my humble opinion. The fact that you had a professional install will go in your favour here too and to me provides extra ammunition for negotiation as their claim that it's down to your TV signal holds no water and that is proof of the fact. Perhaps contact the installer to see if they think the claim has any substance for further proof, it's something I would certainly consider.
I think your email is well advised and it will be interesting what response you get but gather all that up along with your responses and take it all in store with you when you go so you have a clear record of what has happened to date and ask them if they feel this is an acceptable response to your issues, I do feel that you will get a far better response in store when dealing face to face but you can never be sure.
I just hope that after your store visit you have a positive post for us all, fingers crossed that brings an end to it so keep us updated and best of luck when you visit the store.
The repair agent has just called, TV will be back with me tomorrow but they can't say exactly when...
This may put paid to a visit to JL now, just what I didn't need
It was wall mounted, so I'm not going through the rigmorol of putting it up when the engineer is here, I can't be bothered!
I did ask them why he said it was faulty but they had since decided it was OK, the answer was 'no idea'
i feel for you, I've been down this route as well. Not pleasant. Engineer that comes out says that's not right, engineer in the office (probably looking at the wrong stuff) can't see it, then panasonic say 'it's within spec'
Lounge: Panasonic (faulty but 'within specification') 50GT50, Mico DVD-A980 (multi region), Yamaha RX-V596RDS, Mission M74, M7C and M7DS speakers, Sony CDPXE570, Nintendo WIi, Sony PS3, Humax FOXSAT-HDR,
Conservatory: Panasonic 42G20 and DMP-BD45EBK
© 2014 Haymarket Publishing