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strapped for cash's picture
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GT50/GT60... Options

I just had a really productive chat with John Lewis about the GT50, dirty screen effect, and possible solutions.

I have three options.

 

1. They will send me another replacement GT50, in the hope the third will be better than the last two.

2. They will allow me to wait until 2013 models are available. At this point I can exchange the GT50 for a GT60 (obviously paying the difference in price).

3. A combination of the two options. I can get a replacement GT50, with the option of upgrading to a GT60 once available.

 

My initial thoughts are that I lose nothing by going for option three. The worst that can happen is that the third GT50 has exactly the same problems, at which point I can go for option two. However, replacing the GT50 again is hassle all round and I've little confidence the third set will be any better.

I'd welcome any thoughts on the above.

I'd also like to commend John Lewis once more for exemplary customer service.

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RE: GT50/GT60... Options

That's truly fantastic customer service. Definitely option 3. There's some chance set 3 will be better and set 2 is driving you insane, so save for a little hassle there's not much to lose. And given the backup of the upgrade you don't stand to lose financially. It's a very generous offer considering you'll have had months of use out of the 50. Only potential flaw is if the 60 is the same or worse than the 50!

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RE: GT50/GT60... Options

I think I can only go wrong with option three if the replacement GT50 is even worse than the current one, and the GT60 has greater problems than the GT50. In such a situation, my current GT50 would be the lesser of several evils.

I was only able to arrange this as I've owned my current GT50 for less than 28 days (just). I'm therefore still within the "cooling off period." However, John Lewis have frozen this cooling off period while I make a decision. As you say, absolutely first rate customer service. 

Beyond all that. I've got a lot of work to do in the next few weeks and could do without the hassle of packing/unpacking TVs, hanging around for deliveries, etc.... Even then, I should probably take advantage of option three while available.

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RE: GT50/GT60... Options

I once refused a swap for my faulty HTC Sensation when it developed a problem within a week as the problem had become less conspicuous and I couldn't be bothered with doing a factory reset and setting up a new phone again - Big mistake. The problem got,worse after a couple of weeks, by which time I was out of the 'exchange for a new phone period'. Every time it went for repairs, I got a scratched refurbished phone with a different set of problems. Exchanged my phone 2-3 times, & each time they sent me another scratched refurbished model.

I'm sure they don't repair the phones, & only send one's phone to someone else!

Moral of the story - no matter how much the hassle is, it is worth going for a replacement.

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RE: GT50/GT60... Options

Thanks for the responses guys.

You're affirming what I thought. However slim the chance of a third set being the holy grail -- a GT50 without screen uniformity problems -- I have virtually nothing to lose in getting a replacement. And I have the option of a GT60 as back up.

Being circumspect, if I hang on to the current GT50, it might improve over the next month or so. Based on what I've read, however, this seems unlikely.

I'll sleep on it tonight...

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RE: GT50/GT60... Options

Result!   :cheer:  Can't lose.  

Home cinema system: Panasonic 50VT65 (THX calibrated), Pioneer Bdp-lx71, Pioneer Vsx-lx70, B&W FPM Series, B&W PV1.

Gadgets: iPad 2 and iPhone 4s.  Headphones: B&O H6.  Dab radio: Roberts Dreamtime.

 

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RE: GT50/GT60... Options

gel wrote:

Result!   :cheer:  Can't lose.  

Technically I can, though the odds are against things becoming worse! :grin:

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RE: GT50/GT60... Options

I'm also really intrigued by the soon-to-be-launched Samsung 51F8500.

With all the ZT60 talk, this TV seems to have passed under the radar here. Depending on price, it could be an excellent proposition. While the styling has split opinion, I actually quite like it; it's certainly less prosaic than Panasonic's styling.

http://www.techradar.com/reviews/audio-visual/televisions/plasma-and-lcd-tvs/samsung-51f8500-plasma-tv-1124079/review

http://www.hdtvtest.co.uk/news/samsung-f8500-plasma-201301072548.htm

http://reviews.plasmatvbuyingguide.com/samsung-plasma-tv/samsung-pn51f8500.html

 

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RE: GT50/GT60... Options

Strapped:

funny you say JL have agreed to a potential GT60 as I was thinking the same thing, try a 3rd set or wait for the GT60.....

i must say that I haven't had any DSE (not that I can see, but not started looking yet, the buzzing is bad enough!)

Did JL have any idea of when the GT60 may be available and I wonder if What Hi Fi have a review date yet?

 

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RE: GT50/GT60... Options

John Lewis have no details yet of the GT60 launch date or price. I'm guessing some time in April, probably around £1,400 for the 50". 

If they stock ST models this year, I might be tempted.

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RE: GT50/GT60... Options

Good news Strapped.

The GT60 could be an absolute corker, your replacement GT50 could be great too, and I don't think either will make you less happy than your current tv, so go for option 3.

I have some regrets at not getting a replacement. You've started the process, JL have been helpful, so explore all the options until you're a happy man again.

Lounge: Panasonic TX-P50GT50 / Yamaha RX-A2020 / Panasonic DMP-BDT110 / Dali Zensor 3 / Dali Zensor Vokal / Mordaunt Short MS20i Pearl Edition / Roksan Radius 5.2 / WDTV My Book Live / Seagate Expansion / Sky HD Box 

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RE: GT50/GT60... Options

Good news mate, option 3 sounds like a plan.

How many months old is your GT50?

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RE: GT50/GT60... Options

BIGBERNARDBRESSLAW wrote:

Good news Strapped.

The GT60 could be an absolute corker, your replacement GT50 could be great too, and I don't think either will make you less happy than your current tv, so go for option 3.

I have some regrets at not getting a replacement. You've started the process, JL have been helpful, so explore all the options until you're a happy man again.

You lose nothing by calling John Lewis to discuss the situation. You're no happier than I and they might suggest a solution that works for you. I'd give it a go.

I'll call JL shortly to arrange option 3. I'm not convinced I'll be any better off with another GT50, but you never know. At the very least it keeps the ball rolling.

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RE: GT50/GT60... Options

Hi RockerRazor,

This is my second GT50 and it's currently just under a month old. It's probably clocked up in excess of 300 hours, as I work from home and I've left the TV running most of the time, with a view to breaking it in as quickly as possible.

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RE: GT50/GT60... Options

strapped for cash wrote:

Hi RockerRazor,

This is my second GT50 and it's currently just under a month old. It's probably clocked up in excess of 300 hours, as I work from home and I've left the TV running most of the time, with a view to breaking it in as quickly as possible.

Blimey, 300 hours in a month, thats some going, wouldn't want to see your electric bill!

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RE: GT50/GT60... Options

I'm not looking forward to the next electricity statement!

To be honest, I don't typically have the TV on for that length of time. In this case, I've been trying to run it in as quickly as possible to see if any problems diminish as the hours clock up. That way I can make a more informed decision before the window for return closes. 

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