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Son_of_SJ's picture
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RE: Experts Please

RobinKidderminster wrote:

For what its worth, comparison in PC world is a lottery. They simply plug em in.

I'm sure you didn't mean to be unfair to PC World, Robin, but that is misleading. Lord knows I'm not a huge fan of Currys/PC World, but I think you'll find that Richer Sounds and John Lewis also just plug in their TVs. I have specifically asked Richer Sounds, John Lewis and Currys staff - all TVs are left on the default settings. I guess those shops are just too busy to adjust each individual TV, you'd have to connect each TV to a Blu-Ray player and use something like a Spears and Munsil calibration disc, which would take about 10-15 minutes PER INDIVIDUAL television ..... the shops just don't have time to do that! So any comparison in a big chain shop is problematic, but in a way, it is just, if all TVs are left unaltered. In a specialist AV or Hi-Fi shop, they may have time to tweak their TVs' settings a bit.

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RE: Experts Please

Hi there oldboy

 

just out of sheer curiosity did you get the 4 same gt30's from the same place,I had the gt30 a while ago and it worked out fine for me.

 

my point is after you returned it the third time did you start to get a bit attitude from the manager or staff for constantly returning the tvs "here he comes again " or "that guy is on the phone complaining his tv is still faulty " etc you were quite within your rights wether it was returned 4 or 50times as the set was faulty in some way .plus my 50inch gt30 was £1499 at the time from currys so it was quite a lot of money to get mucked around like that with 3 or 4 returns.touch wood I never have a problem like that.

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RE: Experts Please

Son_of_SJ wrote:

RobinKidderminster wrote:

For what its worth, comparison in PC world is a lottery. They simply plug em in.

I'm sure you didn't mean to be unfair to PC World, Robin, but that is misleading. Lord knows I'm not a huge fan of Currys/PC World, but I think you'll find that Richer Sounds and John Lewis also just plug in their TVs. I have specifically asked Richer Sounds, John Lewis and Currys staff - all TVs are left on the default settings. I guess those shops are just too busy to adjust each individual TV, you'd have to connect each TV to a Blu-Ray player and use something like a Spears and Munsil calibration disc, which would take about 10-15 minutes PER INDIVIDUAL television ..... the shops just don't have time to do that! So any comparison in a big chain shop is problematic, but in a way, it is just, if all TVs are left unaltered. In a specialist AV or Hi-Fi shop, they may have time to tweak their TVs' settings a bit.

Agreed Son_of_SJ but imo Currys/PC World should be avoided at all costs when buying a TV anyway, fair enough go in and have a look at the TVs but certainly don't buy there.

It's certainly true that the bigger chains don't calibrate their TVs due to time constraints but some retailers do so it's always best to ask how they have been set up but the best advice I can give is to ask for the remote control whenever you are seriously auditioning a TV, then you can check for yourself just how it's been set up and what features are turned on in order for the TV to look eye catching in the showroom. I don't know why more people don't do this one simple thing...I've lost count of the amount of people I've seen buy a TV without even looking through the menus or having the remote in their hand, it's like buying a car without driving it which is madness!

Always get the remote and if they won't give it to you walk out as they aren't a good retailer as any decent retailer will let you have a good look through the menus before you buy.

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: Experts Please

theflyingwasp wrote:

Hi there oldboy

 

just out of sheer curiosity did you get the 4 same gt30's from the same place,I had the gt30 a while ago and it worked out fine for me.

 

my point is after you returned it the third time did you start to get a bit attitude from the manager or staff for constantly returning the tvs "here he comes again " or "that guy is on the phone complaining his tv is still faulty " etc you were quite within your rights wether it was returned 4 or 50times as the set was faulty in some way .plus my 50inch gt30 was £1499 at the time from currys so it was quite a lot of money to get mucked around like that with 3 or 4 returns.touch wood I never have a problem like that.

Hi theflyingwasp,

To satisfy your curiosity yes I did get all 4 from the same place (Richer Sounds). The first 3 all came from the same batch but the fourth one I had to wait about 3 weeks for and that was from a fresh batch with a later date of manufacture and sebsequently a much better set until 9 months later when it developed the strange clouding effect on the panel that a screen replacement didn't solve.

Richer Sounds never gave me any attitude at all, quite the opposite in fact. They were great every time I phoned them or took one back and just apologised for all the hassle and the store really couldn't have been more helpful, I only got problems when the TV developed the screen fault 9 months later when dealing with Richer Sounds customer service team on the phone. At that point things got more complicated and harder to deal with them, they came out and took the TV away after an engineer visit and I got it back 3-4 weeks later with a new screen fitted.

That didn't solve the issue and in low light conditions the fault was still there so another engineer visit was scheduled, I blacked out the room as he came during the day so I could replicate the issue and when he turned up he had no idea what was wrong with it. He said he had to write a report for Richers which would be with them in a few days but after 4 weeks and many calls to Richers later there was no sign of it and they were not giving me any concrete info over the phone and would promise to call back but wouldn't, they never had all the facts as they obviously weren't aware of all my previous calls and the handling of the issue was terrible as the months passed.

After some valuable advice on these forums I got the email address of one of the heads of the company and only when he got involved did things move along and a lot more swiftly than before, in fact a resolution was in place after just a few days. They refunded me and I paid the extra to take a Sony 46HX853 and to say sorry they threw in two pairs of 3D glasses, I wrote to Julian Richer and was sent a very nice personal letter and a further £50 compensation so the motto of the story is...in store Richer Sounds are excellent but their customer service department aren't good to deal with and left me frustrated and disappointed. My next TV came from John Lewis as a result and is the one I own now and in comparison the experience has been brilliant.

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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i bought a 43" samsung plasma

i bought a 43" samsung plasma 3 months ago paid £289 love it much much better pic than my old sony lcd ,theres a 50" panasonic plasma at my local tesco for £399

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RE: Experts Please

Thanks for your reply oldboy

 

hope I never have to go through anything like.the upheaval of getting a tv delivered and uplifted 4 times .my tv weighs 44 kilos and is up 2 flights of stairs I don't think I could go through that 4 times.no wonder you have a samsung now.

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