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RE: COMET WARRANTY ISSUES

hi oldboy yes i was told the part had been ordered and on its way they even gave me a part number and tracking number but it looks like that was made up as well.as i said i asked for my tv to be returned to me on monday and was told that it would be packed and they would ring me by the end of the working day (monday) but hey presto no phone call. so first thing tuesday morning i was back on the phone told them i was exspecting a phone call on monday but did not get one but that went through one ear and out the other, so they checked again and yet again was told it was being packed to return to me and as soon as they get a so call code they will ring to arrange delivery so no eta. this situation is making me so ill , as as this is going on there is also thr threat of the company colapsing alltogether and not getting my tv back, and most proberly having to go through the administraters to get the tv back no telling how long that could take. so oldboy any advice from you or anybody what my next step should be :wall: :cry:

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RE: COMET WARRANTY ISSUES

It is a tad unfair to blame Comet & wish its demise when all it tried was repair the OP's TV. Unfortunately it didn't get the support from the manufacturer. Why did Panasonic refuse to send parts to repair its own TVs? Comet wont be making any money out of them. They could've simply told Comet officially that they're taking over warranty repairs, but they chose to abruptly stop sending parts!

Think from Comet's point of view. Despite going into administration, it wanted to honour the warranty. Unfortunately, it's repair centre was miles away (obviously a result of going into administration), yet they picked the TV up. They could've easily told the OP that they're closing & refuse to honour the warranty.

Surely, the repair centre will be inundated with anxious calls. They were simply not designed to cope with the massive increase in call volume, with the same (or less) number of staff as before. I do feel sad for the staff's morale facing all these calls.

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RE: COMET WARRANTY ISSUES

bigboss wrote:

It is a tad unfair to blame Comet & wish its demise when all it tried was repair the OP's TV. Unfortunately it didn't get the support from the manufacturer. Why did Panasonic refuse to send parts to repair its own TVs? Comet wont be making any money out of them. They could've simply told Comet officially that they're taking over warranty repairs, but they chose to abruptly stop sending parts!

Think from Comet's point of view. Despite going into administration, it wanted to honour the warranty. Unfortunately, it's repair centre was miles away (obviously a result of going into administration), yet they picked the TV up. They could've easily told the OP that they're closing & refuse to honour the warranty.

Surely, the repair centre will be inundated with anxious calls. They were simply not designed to cope with the massive increase in call volume, with the same (or less) number of staff as before. I do feel sad for the staff's morale facing all these calls.

Sorry bigboss but I have to disagree with you here, Comet are in administration so to take on repairs at a time when the company faces going out of business is unfair on consumers as there is a strong possibility that the company will be out of business within the week. It's simply poor customer service from Comet as all repair enquiries should have been referred to the relevant manufacturer to stop customers facing the very real prospect of losing their equipment, as long as it's under warranty the manufacturer has to honour the warranty so it's just common sense as it would save the company money and hassle from yet more worried customers.

Panasonic stopped sending Comet parts when it became apparent they couldn't pay for them, it's simple economics really...if you don't have the capital to pay for goods or services then you stop receiving them and many companies have now refused to stock Comet with products until the situation becomes clearer and if they find a buyer they will then have to negotiate new deals.

Thinking of it from Comets side it made absolutely no sense to try to honour a warranty with the state the company is currently in, it has laid off over 1000 staff in one week, faces closure unless a buyer is found quickly, doesn't have the resources or infrastructure to honour warranties and I doubt they have the amount of staff required to honour them either. If you can't pay your bills then you can't expect to keep receiving parts from manufacturers, a situation i'm sure the administrators were aware of which is why so many staff and stores have had to go.

As for wishing for their demise, I genuinely would not shed a tear if they disappear from high streets and retail parks as they rank among the poorest electrical retailers in the country but as I stated earlier I do feel for all the staff as it's a harrowing experience losing your job and even worse at this time of year. The OPs experience with Comet just goes to show why the company are in the position they are now imo and although my previous wording was a bit harsh in wishing them out of business I can't see retail parks and high streets being a worse place without them.

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: COMET WARRANTY ISSUES

3937edwards wrote:

hi oldboy yes i was told the part had been ordered and on its way they even gave me a part number and tracking number but it looks like that was made up as well.as i said i asked for my tv to be returned to me on monday and was told that it would be packed and they would ring me by the end of the working day (monday) but hey presto no phone call. so first thing tuesday morning i was back on the phone told them i was exspecting a phone call on monday but did not get one but that went through one ear and out the other, so they checked again and yet again was told it was being packed to return to me and as soon as they get a so call code they will ring to arrange delivery so no eta. this situation is making me so ill , as as this is going on there is also thr threat of the company colapsing alltogether and not getting my tv back, and most proberly having to go through the administraters to get the tv back no telling how long that could take. so oldboy any advice from you or anybody what my next step should be :wall: :cry:

Unfortunately with the company in the final week of being able to save itself I think it's unlikely you will get the tv back very soon as it's a low priority and with low staffing levels I would have thought it would be a few days before it is sent back to you. If you really want to speed things up and are worried you won't receive the tv back at all then you could arrange to pick it up yourself which is what I would do now regardless of how far I would have to drive to pick it up but of couse that's not practical for everyone but is really your only other option now.

There really is very little you can do now if you can't pick the tv up yourself, you are in the hands of Comet now and will simply have to wait for them but in the meantime contact Citizens Advice Consumer advice line here: 08454 04 05 06 for advice in your situation as it's gone beyond my experience and knowledge. They have taken over from Consumer Direct in advising about consumer matters so I think it would be a good idea to contact them now before the situation changes with Comet and you potentially face the prospect of losing your tv, i think that's highly unlikely but it is the worse case senario.

As ever keep us updated with your progress but what i will say to you is I can't see you losing the tv completely as all uncompleted repairs should be returned if the company does go under, it's not like a new order where you can face the prospect of losing your money but it could take some time for the tv to be returned to you. Keep your head up and i'm sure you will get it back soon Smile

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RE: COMET WARRANTY ISSUES

simonlewis wrote:

comet failed as a company & now they are failing administration, shame on you comet.

Well it's actually shame on Deloitte but sadly that's what administrator's are there for - priority to pay the creditors and screw the customers.

 

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RE: COMET WARRANTY ISSUES

hi to everybody that have replied to this thread after trying agaun to ring comet in regard to my tv and getting no answer i have resigned myself to the fact that i am not going to see my tv again. so although i have not metioned it before i contacted the finance company who financed the purchase and explained the situation to them who are in the process of dealing with alot of customers in my situation they are now looking into it to see if they can help me but have said if they cant then i would have to go through the administrators to try and get my tv back. which is my next question i thought that if a company financed this purchase arnt they in some respect liable to help me with this situation and if i dont get the goods back can i refuse to pay as i dont seem why i should have to pay for something i havent got this is just such a diabollical mess i just dont know what to do next :cry:

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RE: COMET WARRANTY ISSUES

PHONE CITIZENS ADVICE ON THE NUMBER I GAVE YOU! Only they can advise you on matters such as these, with the best will in the world this is just a forum and as far as i'm aware there are no cusumer lawyers present on here so get some proper advice from someone who knows the law in this situation...that's just common sense no??

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: COMET WARRANTY ISSUES

According to law, it is the administrator's responsibility to honour warranties. Also, my understanding is that the manufacturer provides the parts for free if used within warranty.

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RE: COMET WARRANTY ISSUES

hi oldboy just phoned citizens advice they have said that finance company are also liable under section 75 of the cosumer credit act so at the momet i have just got to wait either to hear from comet and the finance company so as soon as i hear anything i will post on hear as always thanks for everyones help

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RE: COMET WARRANTY ISSUES

bigboss wrote:

According to law, it is the administrator's responsibility to honour warranties. Also, my understanding is that The manufacturer provides the parts for free if used within warranty.

Apologies for getting that wrong but thanks for the info very handy to know Smile

I didn't mean to offend in any way btw was just saying things as i see them so hope i didn't offend you in any way as that certainly was not my intention.

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: COMET WARRANTY ISSUES

3937edwards wrote:

hi oldboy just phoned citizens advice they have said that finance company are also liable under section 75 of the cosumer credit act so at the momet i have just got to wait either to hear from comet and the finance company so as soon as i hear anything i will post on hear as always thanks for everyones help

That's good news. At least you are covered for any loss which is the main thing although it doesn't make up for the time you have been without the tv and the hassle you have been through, hopefully it doesn't come to this and you receive the tv back soon but it's far better to be prepared for the worse...good on you for getting some proper advice as at least now you are fully prepared no matter what happens Smile

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: COMET WARRANTY ISSUES

Just goes on to show how important it is to buy with a credit card for that extra protection! 

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RE: COMET WARRANTY ISSUES

Oldboy wrote:

bigboss wrote:

According to law, it is the administrator's responsibility to honour warranties. Also, my understanding is that The manufacturer provides the parts for free if used within warranty.

Apologies for getting that wrong but thanks for the info very handy to know Smile

I didn't mean to offend in any way btw was just saying things as i see them so hope i didn't offend you in any way as that certainly was not my intention.

No offence taken.  Smile

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RE: COMET WARRANTY ISSUES

bigboss wrote:

Oldboy wrote:

bigboss wrote:

According to law, it is the administrator's responsibility to honour warranties. Also, my understanding is that The manufacturer provides the parts for free if used within warranty.

Apologies for getting that wrong but thanks for the info very handy to know Smile

I didn't mean to offend in any way btw was just saying things as i see them so hope i didn't offend you in any way as that certainly was not my intention.

No offence taken.  Smile

Phew! Didn't want to upset my favourite bargain hunter, you've saved me a fair few quid over the years Smile

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: COMET WARRANTY ISSUES

Any news yet 3937edwards?? Was hoping you may have had some good news by now :doh:

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