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black stripes

hi

Please help, i have recently purchased a philips 37pf9731d lcd and have just noticed that it has got a large dark patch down the middle of the screen with dark stripes running horizontally across from one side to the other .This is clearly visible when watching both DVDs and SKY , even when no input is selected it is visible on a blank screen eliminating cause from other equipment. I have contacted philips and they suggested that i send in photos and a desciption of the problem to determine whether or not i am covered by the guarantee which sounds worrying. Is there a simple explanation to this problem? do you have any advice as to how i deal with philips for the best result.

thanks

tiepa