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plastic penguin's picture
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RE: Rega RP6 missing part and hairline crack

Proves a little persistancy pays off. Let's hope they can source one to your liking. 

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RE: Rega RP6 missing part and hairline crack

plastic penguin wrote:

Proves a little persistancy pays off. Let's hope they can source one to your liking. 

If that's what they meant (and I really don't know), then I'd take a black or white.  :pray:

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RE: Rega RP6 missing part and hairline crack

BIGBERNARDBRESSLAW wrote:

Heard from Moorgate today, and they say they definitely don't have any stock, but they'll contact Rega to see what can be done.

Not sure quite what they mean by that, probably try and source a hub I suppose, but wether the hairline crack makes any difference to the sound or not, cracks only worsen, they never get better, so I don't want to keep this unit.

I'm hoping that they're trying to source another slight second RP6 instead, we'll see.

you might be pleasantly surprised, I ordered a ex-dem RP6 back in February from Moorgate and received a brand spanking new one direct from Rega so I assumed they sold the deck twice in error and sourced another. I've had a couple of 'b' stock Rega's from Moorgate in the past and any 'slight' defect was barely noticeable but not a hairline crack (definately not slight)

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RE: Rega RP6 missing part and hairline crack

mitch65 wrote:

BIGBERNARDBRESSLAW wrote:

Heard from Moorgate today, and they say they definitely don't have any stock, but they'll contact Rega to see what can be done.

Not sure quite what they mean by that, probably try and source a hub I suppose, but wether the hairline crack makes any difference to the sound or not, cracks only worsen, they never get better, so I don't want to keep this unit.

I'm hoping that they're trying to source another slight second RP6 instead, we'll see.

you might be pleasantly surprised, I ordered a ex-dem RP6 back in February from Moorgate and received a brand spanking new one direct from Rega so I assumed they sold the deck twice in error and sourced another. I've had a couple of 'b' stock Rega's from Moorgate in the past and any 'slight' defect was barely noticeable but not a hairline crack (definately not slight)

A brand spanking new one from Rega would be nice.  :pray:

Lounge: Panasonic TX-P50GT50 / Yamaha RX-A2020 / Panasonic DMP-BDT110 / Dali Zensor 3 / Dali Zensor Vokal / Mordaunt Short MS20i Pearl Edition / Roksan Radius 5.2 / WDTV My Book Live / Seagate Expansion / Sky HD Box 

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RE: Rega RP6 missing part and hairline crack

BIGBERNARDBRESSLAW wrote:

... cracks only worsen, they never get better ...

ROFL :rofl: ROFL

You'll end up with a new one !!!  Dirol

 

:cheers:

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RE: Rega RP6 missing part and hairline crack

Having been told by Moorgate on Wednesday that they would contact Rega to see what can be done, and get back to me within 24 hours, I still have heard nothing. Though they did send a courier to collect the damaged deck on Thursday, without informing me that he was coming, so it wasn't boxed.

The courier came back on Friday to collect the deck, without giving us any kind of receipt for the collection, and meanwhile, Moorgate haven't contacted me, or replied to my email sent Friday lunchtime. 

So I have no idea what is happening, I'm £549 down, no turntable, and no receipt.  |(

Lounge: Panasonic TX-P50GT50 / Yamaha RX-A2020 / Panasonic DMP-BDT110 / Dali Zensor 3 / Dali Zensor Vokal / Mordaunt Short MS20i Pearl Edition / Roksan Radius 5.2 / WDTV My Book Live / Seagate Expansion / Sky HD Box 

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RE: Rega RP6 missing part and hairline crack

BIGBERNARDBRESSLAW wrote:

Having been told by Moorgate on Wednesday that they would contact Rega to see what can be done, and get back to me within 24 hours, I still have heard nothing. Though they did send a courier to collect the damaged deck on Thursday, without informing me that he was coming, so it wasn't boxed.

The courier came back on Friday to collect the deck, without giving us any kind of receipt for the collection, and meanwhile, Moorgate haven't contacted me, or replied to my email sent Friday lunchtime. 

So I have no idea what is happening, I'm £549 down, no turntable, and no receipt.  |(

 

Just give them a call now and ask them.  

Home cinema system: LG 55EA980W OLED TV,  Pioneer Bdp-lx71, Pioneer Vsx-lx70, B&W FPM Series, B&W PV1.

Gadgets: iPad 2 and iPhone 4s. Dab radio: Roberts Dreamtime.

 

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RE: Rega RP6 missing part and hairline crack

gel wrote:

BIGBERNARDBRESSLAW wrote:

Having been told by Moorgate on Wednesday that they would contact Rega to see what can be done, and get back to me within 24 hours, I still have heard nothing. Though they did send a courier to collect the damaged deck on Thursday, without informing me that he was coming, so it wasn't boxed.

The courier came back on Friday to collect the deck, without giving us any kind of receipt for the collection, and meanwhile, Moorgate haven't contacted me, or replied to my email sent Friday lunchtime. 

So I have no idea what is happening, I'm £549 down, no turntable, and no receipt.  |(

Just give them a call now and ask them.  

Don't like phone calls gel, dealers can fob you off with any old bullshit,  I like things in writing, and I like dealers who take your hard earned money to do what they say they will do.

They've been poor, and I'm not happy.

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RE: Rega RP6 missing part and hairline crack

Moorgate Acoustics have been around for a long time with a good reputation and knowledgeable staff. I don't think they are going to rip you off. Give them a ring and talk to them. It's got to be better than sat winding yourself up and complaining about them on a forum  Smile

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RE: Rega RP6 missing part and hairline crack

You're probably right, but I'm not going to ring them, they need to do what they said they would do, and that is contact me.

And I'm not all wound up, I'm calm, and enjoying my day. Honestly.  :)

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RE: Rega RP6 missing part and hairline crack

BIGBERNARDBRESSLAW wrote:

You're probably right, but I'm not going to ring them, they need to do what they said they would do, and that is contact me.

And I'm not all wound up, I'm calm, and enjoying my day. Honestly.  :)

Been dealing with these guys for years, If you don't get a new deck then I'll eat my hat..........  Wink
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RE: Rega RP6 missing part and hairline crack

BIGBERNARDBRESSLAW wrote:

gel wrote:

BIGBERNARDBRESSLAW wrote:

Having been told by Moorgate on Wednesday that they would contact Rega to see what can be done, and get back to me within 24 hours, I still have heard nothing. Though they did send a courier to collect the damaged deck on Thursday, without informing me that he was coming, so it wasn't boxed.

The courier came back on Friday to collect the deck, without giving us any kind of receipt for the collection, and meanwhile, Moorgate haven't contacted me, or replied to my email sent Friday lunchtime. 

So I have no idea what is happening, I'm £549 down, no turntable, and no receipt.  |(

Just give them a call now and ask them.  

Don't like phone calls gel, dealers can fob you off with any old bullshit,  I like things in writing, and I like dealers who take your hard earned money to do what they say they will do.

They've been poor, and I'm not happy.

 

Fair enough, just think it might help to know what is going on.  They might be able to sort something else out for you, they did with me on the phone.  Then you could always ask for it in writing or an email.  At the moment you don't seem to know where you stand.  Mind you he might not even be working today, so you might have to wait to Monday.  

Home cinema system: LG 55EA980W OLED TV,  Pioneer Bdp-lx71, Pioneer Vsx-lx70, B&W FPM Series, B&W PV1.

Gadgets: iPad 2 and iPhone 4s. Dab radio: Roberts Dreamtime.

 

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RE: Rega RP6 missing part and hairline crack

if it were me I would of rung them after 24hrs!

 

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RE: Rega RP6 missing part and hairline crack

Personally I would call, I realise you said you are calm. But perhaps someone was nominated to call you and either forgot or was off sick.

I have not used the company, but I get the feeling you are not happy and waiting around is not helping the situation and is giving you a bad opinion of them, when i fact they may have a good reason for the lak of response.

 

Sorry if this seems arrogant, but I have been in a simillar situaation and your mind works overtime.

 

AmigaNut

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RE: Rega RP6 missing part and hairline crack

mitch65 wrote:

BIGBERNARDBRESSLAW wrote:

You're probably right, but I'm not going to ring them, they need to do what they said they would do, and that is contact me.

And I'm not all wound up, I'm calm, and enjoying my day. Honestly.  :)

Been dealing with these guys for years, If you don't get a new deck then I'll eat my hat..........  Wink

I hope you're hungry.  :)

Lounge: Panasonic TX-P50GT50 / Yamaha RX-A2020 / Panasonic DMP-BDT110 / Dali Zensor 3 / Dali Zensor Vokal / Mordaunt Short MS20i Pearl Edition / Roksan Radius 5.2 / WDTV My Book Live / Seagate Expansion / Sky HD Box 

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