possibly they may offer you a new RP6, which is £200 more but might waive £100 off it
ATV3 > Rega DAC > Rega Elicit R > Rega RS3
Rega RP6 / 10x5 / MP-110
Certainly not the birthday surprise I would want. Very sorry to hear it.
See what thy say but I would do for a refund if they cannot source another. (Certainly would not entertain a yellow one -urgh!)
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Surely if they haven't got a like-for-like component, then they are obliged to source one. Or maybe that's the conditions of buying with a heavy discount. Still can't believe you didn't check the TT long before the cartridge turned up.
I'm not sure what they'll do, will just have to wait until tomorrow to see what they suggest.
It did arrive only last Thursday, so it hasn't been hanging around for long.
Plus, I wanted to open it on my birthday, which is today, as I thought it'd make the day a bit more special, but unfortunately, it's just EDITEDed the day up instead.
HAPPY BIRTHDAY next to your family !!!
Tomorow will be a new day, and let us know how it go...
Rega RP3 / Goldring 1012gx > Rega Fono MM V2
Synology DS213 > QED Performance USB > Rega DAC > QED Performance RCA
Pathos Classic One > Inakustik LS 1102 cable > Dynaudio Excite X12 and some times BK XLS200 MK II
SBT > G&BL teflon line RCA > NAD 3020i > Supra Classic 2x4mm > Monitor Audio RS1
Well, I received a reply from Moorgate Acoustics, but I'm still none the wiser.
They apologised, and have asked me when they can take the deck back, or in their words, "uplift this from you", but they have made no reference to a replacement or a refund.
To be honest, when I bought the RP6, they still had 5 white ones in stock, so presumably, 5 people after me got perfect turntables, and I'm just unlucky.
I'm not sure, but would I be within my rights to demand a replacement, even if it means that they have to supply me a full priced one for the same money I paid?
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Get a full refund and find a hi-fi shop who will check a product is in good order before despatching it. (Or a hi-fi shop you can go to and check the item is working for yourself before paying for it.)
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Only problem with that is I'll be paying full price, where as, this was reduced because of slight imperfections in the paint work.
So where do I stand on insisting on a replacement?
Well that explains the hairline crack in the paintwork. (Although it doesn't explain the missing hub.)
I have no idea where you stand when buying 'seconds' or 'B stock.
In this case you can only argue about the hub as you have knowingly accepted 'slight imperfections in the paint work' before purchase. Perhaps they can get Rega to send out a hub for you.
But in their email reply, they do state, and I quote, "Any crack is more than cosmetic".
Any imperfection in the paintwork should be cosmetic only, a crack, as they state themselves, is more than cosmetic, it's (to use a building term) structual. And for this reason, I do not want to keep this turntable, even if they do send me a replacement hub.
I once traded some brand new Mission Elegante speakers at Moorgate Accoutics for B&W MT30 speaker package. But they were slightly marked when I got them home, they arranged for them to be collected and sent the replacement package straight away. All brand new and shiny. It was a good trade.
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Was the MT30 package you first got advertised as ex-demo, or was it supposed to be brand new ?
Whilst I agree a hailine crack is a bit more than 'slight imperfections in the paintwork' it is hardly going to change the sound this deck has.
I know it is a pain but i think you are going to have to bite the bullet and return it asking them to refund whatever you paid for it (and any postage involved) then pay the full whack for a new one from another dealer.
I thought it was suppose to be brand new. I just asked could I trade some brand new Mission Elegante speakers for the B&W MT30 speaker, they said yes we could do that, I paid £250 on top for some stands for them. I got them home and they were marked, so I rang them up and said they would change them. They looked like they were ex demo - for sure! Not all the packaging was there either. But I did get brand new ones. They are pretty close to Sheffield United's ground.
I guess I'll just have to wait and see what they suggest. I did state in my second email that I would prefer a direct replacement, rather than a refund, but I'm really not sure how the law lies with goods originally described as slight seconds.
I was trying to put myself in their position, and if I was them, I would just say sorry, nothing we can do, here's a refund.
I suppose I would get on the phone with them and see what can be done.
Heard from Moorgate today, and they say they definitely don't have any stock, but they'll contact Rega to see what can be done.
Not sure quite what they mean by that, probably try and source a hub I suppose, but wether the hairline crack makes any difference to the sound or not, cracks only worsen, they never get better, so I don't want to keep this unit.
I'm hoping that they're trying to source another slight second RP6 instead, we'll see.
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