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BIGBERNARDBRESSLAW's picture
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My Roksan Radius has stopped working AGAIN!!!!

If it wasn't for bad luck, I'd have no luck at all.

After finally getting a cartridge fitted, and the turntable set up and sounding great, the table has developed a major problem.

The pulley stops rotating after around 15 seconds of use. I had noticed a slight whining sound from that area before the first time it stopped, but I put that down to just not having noticed it, as it was only a slight whine.

I need to contact Roksan to arrange a repair, but having bought it from a seller on ebay who listed it as having a 5 year warranty, I've noticed that the warranty registration and purchase information card has never been filled inm, let alone sent to Roksan.

I've contacted the ebay seller to try to find purchase details, and to ask about the 5 year warranty, which he did say the turntable had on his ebay listing, so I'm stuck until then. I don't want to ring Roksan until I have the relevant information, and until I know whether or not the turntable is covered by any warranty.

As I said, I'm waiting on the seller replying to me, but should the turntable not be covered by a warranty, what do you think my best course of action is?

Personally, I think I should contact ebay, as I bought the deck via Paypal, and I should have some kind of buying protection through them, but I'm not sure I'd be covered. The turntable was very clearly listed as having a 5 year warranty, so my thoughts are that if the seller has not provided this, he should either cover the cost of repair, or accept the turntable back, and issue a full refund. 

Should have stuck with my project debut III

floyd droid's picture
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RE: My Roksan Radius has stopped working

Is there a grub screw that locks the pully on't spindle , if so has it come a smidge loose. The pully will just be free wheeling on't motor spigot if this is the case. 

Can you email me a photograph of yourself please , as I would like to carry it with me when I next take a plane trip.  :grin:

 

BIGBERNARDBRESSLAW's picture
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An update: I have spoken to

An update:

I have spoken to Roksan, and they have informed me that the turntable would have a 5 year warranty, and the balance of that warranty can be transferred to me, but the original purchaser (ebay seller) would have to confirm certain details with them, as he never fully registered the turntable with them.
I've provided them with the sellers name, they say they have his email address, so they will ring me back to confirm either way what the outcome is.
I'm going to email the seller again to confirm my conversation with Roksan, and to ask him to speak to them.
It's looking slightly more promising than earlier, but only slightly.

BIGBERNARDBRESSLAW's picture
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RE: My Roksan Radius has stopped working

floyd droid wrote:

Is there a grub screw that locks the pully on't spindle , if so has it come a smidge loose. The pully will just be free wheeling on't motor spigot if this is the case. 

Can you email me a photograph of yourself please , as I would like to carry it with me when I next take a plane trip.  :grin:

Can't see a grub screw, and I'm not willing at this point to start fiddling with it. I don't think this is the problem though, because the very slight noise stops when the rotating does, so it must be the motor stopping.

I'm trying to understand that gag, but my brain is in seizure at the moment, and I just can not think.

floyd droid's picture
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RE: My Roksan Radius has stopped working

BIGBERNARDBRESSLAW wrote:

I'm trying to understand that gag, but my brain is in seizure at the moment, and I just can not think.

Because if I find that you are sitting next to me I'm getting off  ;).

 

Lucky heather isnt exactly your middle name is it . Geddit now. Smile

BIGBERNARDBRESSLAW's picture
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RE: My Roksan Radius has stopped working

Update:

The ebay seller has contacted me, but his name isn't the same as the name I gave to Roksan, so it seems that he bought it from the original purchaser, and I'm the third owner.  :doh:

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RE: My Roksan Radius has stopped working

floyd droid wrote:

BIGBERNARDBRESSLAW wrote:

I'm trying to understand that gag, but my brain is in seizure at the moment, and I just can not think.

Because if I find that you are sitting next to me I'm getting off  ;).

 

Lucky heather isnt exactly your middle name is it . Geddit now. Smile

:doh:

My wife agrees with you, she says she had lots of good luck before she met me, now it's all bad.

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RE: My Roksan Radius has stopped working

I'm sure it'll all be sorted.

regards

BIGBERNARDBRESSLAW's picture
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RE: My Roksan Radius has stopped working

I'm making progress, the ebay seller is being helpful, and Roksan have already rung me back and given me a direct email address for me to forward the information on to them.

Al ears's picture
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RE: My Roksan Radius has stopped working

If it wasn't for bad luck, I'd have no luck at all. - reminds me of a song.

Don't go looking for grub screws on pulley as there isn't one.

Sounds like the motor is definitly shot.

Roksan usually very good regards warranties.

I wish you all the best.

Bag of shamrocks / lucky heather / rabbits feet are in the post.

Get rid of that Albatross hanging round your neck. Smile

iamthegruffalo's picture
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RE: My Roksan Radius has stopped working

I have just been unlucky with a purchase on ebay, first for a long time, it happens occasionally

BIGBERNARDBRESSLAW's picture
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RE: My Roksan Radius has stopped working

iamthegruffalo wrote:

I have just been unlucky with a purchase on ebay, first for a long time, it happens occasionally

I'm sorry for your bad luck, but I have a little history with problem turntables and cartridges. 

I've just managed to get a cartridge that actually fits and isn't faulty on my turntable after owning it for 2 months.

This year I've bought a Clearaudio Concept which was damaged in transit, and an Rega RP6 which arrived with an important section missing, so this turntable should have been 3rd time lucky.

The problem with the warranty is almost sorted, but then it's the arranging of a repair when I'm away working Mon-Fri that will prove the next problem.

I've not been blessed with luck this year, but I'm hoping it's all leading up to a massive lottery win.  :grin:

Charlie Jefferson's picture
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RE: My Roksan Radius has stopped working

BIGBERNARDBRESSLAW wrote:

iamthegruffalo wrote:

I have just been unlucky with a purchase on ebay, first for a long time, it happens occasionally

I'm sorry for your bad luck, but I have a little history with problem turntables and cartridges. 

I've just managed to get a cartridge that actually fits and isn't faulty on my turntable after owning it for 2 months.

This year I've bought a Clearaudio Concept which was damaged in transit, and an Rega RP6 which arrived with an important section missing, so this turntable should have been 3rd time lucky.

The problem with the warranty is almost sorted, but then it's the arranging of a repair when I'm away working Mon-Fri that will prove the next problem.

I've not been blessed with luck this year, but I'm hoping it's all leading up to a massive lottery win.  :grin:

 

Jeez, sorry to hear all of that. 

 

Roll on, those lucky numbers. 

 

Hovercraft LP arrived today. Thanks for the suggestion. Ear-meldingly marvellous stuff. 

BIGBERNARDBRESSLAW's picture
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RE: My Roksan Radius has stopped working

I thought you'd like it Charlie, but does your wife?  :)

My wife surprised me when I put on Junkyard by The Birthday Party, said she really liked it.

woodster's picture
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RE: My Roksan Radius has stopped working

Jeepers, but you are unlucky mate......

I will stand down with my personal moan then

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RE: My Roksan Radius has stopped working

Jeepers, but you are unlucky mate......

I will stand down with my personal moan then

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