My Roksan Radius has stopped working
If it wasn't for bad luck, I'd have no luck at all.
After finally getting a cartridge fitted, and the turntable set up and sounding great, the table has developed a major problem.
The pulley stops rotating after around 15 seconds of use. I had noticed a slight whining sound from that area before the first time it stopped, but I put that down to just not having noticed it, as it was only a slight whine.
I need to contact Roksan to arrange a repair, but having bought it from a seller on ebay who listed it as having a 5 year warranty, I've noticed that the warranty registration and purchase information card has never been filled inm, let alone sent to Roksan.
I've contacted the ebay seller to try to find purchase details, and to ask about the 5 year warranty, which he did say the turntable had on his ebay listing, so I'm stuck until then. I don't want to ring Roksan until I have the relevant information, and until I know whether or not the turntable is covered by any warranty.
As I said, I'm waiting on the seller replying to me, but should the turntable not be covered by a warranty, what do you think my best course of action is?
Personally, I think I should contact ebay, as I bought the deck via Paypal, and I should have some kind of buying protection through them, but I'm not sure I'd be covered. The turntable was very clearly listed as having a 5 year warranty, so my thoughts are that if the seller has not provided this, he should either cover the cost of repair, or accept the turntable back, and issue a full refund.
Should have stuck with my project debut III