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dangalf's picture
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Sky Billing
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So how does this work? About 3 months ago we agreed a new 12 month contract with Sky for TV at around £50 per month. I got a letter through yesterday to advise that my monthly bill was going up by £5 a month. I don't understand how this is considered acceptable. If my car insurance sold me a policy for £300 and then 4 months in said I needed to pay them an extra £30 they'd probably end up being investigated.  

How come it's ok for Sky to do it but not ok for other companies? Any thoughts?

BenLaw's picture
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Have you read the terms and

Have you read the terms and conditions? Utility companies do this all the time. 

grdunn123's picture
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They've been advertising

They've been advertising recently almost incessantly about giving 'free' broadband to those customers who have Sky Sports 1 and 2 - what a surprise then to find out that they are now going to charge me an extra £4 a month, £2.50 of which is directly taken for .....Sky Sports 1 and 2! Just a shame that I upgraded to Sky Fibre recently so won't get the 'free'benefit

I feel a phone call coming on.............

rob_981's picture
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BenLaw wrote:

BenLaw wrote:

Have you read the terms and conditions? Utility companies do this all the time. 

Actually, utility companies don't do this if you've signed up to a fixed contract.

dangalf's picture
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@BenLaw - I don't doubt they

@BenLaw - I don't doubt they try to cover themselves in their Ts&Cs but that doesn't mean they should be allowed to.

I just think that if I'm tied into the deal for 12 months, Sky should be as well

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I suspect its something ofcom

I suspect its something ofcom is looking to change as they recently have with CP/ISPs.

If they put their prices up mid contract, they now have to release you from that contract allow you to leave without penalty.

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Murdoch's gotta make you pay

Murdoch's gotta make you pay for those Brooks / Coulson / etc. legal expenses somehow Smile

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Sky claims to try and be the

Sky claims to try and be the best/wanting to be the best yet they continually scam us. Yes they might have a get out clause in the Ts&Cs but why do they cosistanly mess with people. Go on to the Sky Comunity forums so many people complain and the moderators try to help but don't really read our comments properly. I've had to pull them up a few time on that.

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relocated's picture
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Sky

In my experience Sky is THE worst company to deal with and any 'contract' with them is worth squat to the consumer.  They get away with it because almost everyone just pays up and does nothing, bar whinge to whoever will listen to them.  

They are ably assisted here with their use of non-UK call centres who send you round in circles before cutting the call dead.  Amazingly, when they are trying to talk you out of cancelling, there are UK based people to talk to you.  Then they spare no effort in trying to get you to carry on.  I had a scottish lass talking to me for over an hour [I was waiting for a late arriver] despite the fact I told her at the outset that I would never have Sky as a gift, let alone pay for it.  She was SO understanding and patient until she finally gave in - and then was a rather stroppy little individual with distinctly paranoid tendencies.

Ditch the ***tards, listen to music, read a book, go for a walk, help a charity or watch FTA terrestrial tv possibly with Netflix or Amazon Prime if you have to watch the 'goggle-box'.

ps thanks for letting me vent on your thread, I feel so much better.

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Not all bad

A while back - phone & BB problems with Sky & BT trying to solve it. Sky helped and.compensated although it was BTs fault - who also compensated. Took a while. Involved emailing CEOs but Sky came out well in the end. Win some.

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I cancelled Sky Sports in

I cancelled Sky Sports in April, and despite being offered it for 3 months at half price, I continued with the cancellation. Two weeks later I received a call saying that they now had a great offer, Sky Sports, half price for six months. I was tempted ,very tempted, and the guy was really sure I'd say yes, so sure infact, that when I said no, he put the phone down on me.  Lol

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I cancelled my full Sky

I cancelled my full Sky package (Movies/Sports/ Fibre BB/Multiroom) just a week ago as I'm getting a better deal with VM - so far I've had 3 emails offering me a 20% discount from Sky and several phone calls, I was offered a 35% reduction in my Sky bill to stay....I haven't given up hope of a 50% off offer yet which i might consider!

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Don't know about the utility

Don't know about the utility companies, but most mobile phone companies have a clause buried deep in their terms and conditions that allows them to increase the price of your supposed "fixed " term contract in line with inflation each year. Yet another example of the fundamental dishonesty at the heart of most business these days.

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