clutching at straws, I did notice whilst looking around the web that older version of your fridge had defective fans on them, the thermal fuses kept tripping causing the fan to freeze over. Seems like there is a newer part being fitted which has a larger air intake, I wonder if this new part is what caused the change in clasification?
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Our kitchen gets WELL below 10C in the winter (I have a picture from a couple of years back of a bottle of groundnut oil, the label says it will go cloudy below 7C, this bottle is solid, so I've no idea what temperature that equates to), all the fridges we've had just switch themselves off if the outside temperature is lower than the inside of the fridge, not sure what the freezer compartment does (the current fridge freezer has seperate temperature controls for the fridge and freezer), it doesn't appear to cause them much of a problem (we only replaced the last one because the fridge doorseal went and most of the door compartment shelves were broken).
I had the same concerns as you Robin, my fridge and freezer are located in the utility room where winter temperatures can get down to 5 or 6 Celsius. I've not had any problems in 20 years. Touches wood.
This may be of interest:
Seems to be of more concern if you have a combination fridge freezer.
All documentation, adverts & support emails state that the appliance is fine in an environment down to 10deg. The spec plate inside the fridge indicates a lower temp of 16deg with n/st/t rating. I have been mis-sold and should ask for a replacement or full refund with compensation. Agreed?
Thanks for replies
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RobinKidderminster wrote:All documentation, adverts & support emails state that the appliance is fine in an environment down to 10deg. The spec plate inside the fridge indicates a lower temp of 16deg with n/st/t rating. I have been mis-sold and should ask for a replacement or full refund with compensation. Agreed?
Refund maybe, don't know why you'd need compensation though, a like for like replacement that is good down to 10C isn't going to leave you out of pocket in any way.
If you were misinformed by the seller, you can definitely make an argument out of it and ask for a replacement (please note that it's not clear to me whether you were actually misinformed prior to making the purchase). You, however, can't ask for a replacement based on misinformation from the manufacturer or the seller after you've bought the product. Those E-mails might help you with guarantee when the product fails, but they don't give any reason for returning the product.
Not sure (Broner). I would argue that the product supplied was not that advertised. Specifically the ads state suitable to 10degC. The manuals and emails from Samsung state it is fine also. End of one would hope - but why then is it labelled differently. These ratings are official standards and should surely be accurate.
Compensation (LHC)? The inconvenience of installing a giant fridge? Spoiled foods since transfer can only be done after 24 hrs or so. And you have no idea how many emails I have sent to date without consistent & accurate technical responses.
Incidently, this appliance was a 'free' replacement following British Gas unable to successfully repair my 3 year old Samsung. I have been loking for answers for months and am tempted to give up. On the other hand, if Samsung mis-represent their products then thats not acceptable.
If the manual says that it's suitable for 10°C environments and the fridge doesn't have the appropriate rating, you seem to have been sold a products that's not conform to what you could reasonably expect. Right now, it's a matter of how to manage the uncertainty. For the moment you can reasonably assume that the fridge is not suitable for your purpose. Assuming the opposite could very well cause problems if the fridge shuts done in the future. Them just saying (in an E-mail) that the fridge is suitable for a 10°C environment is not enough if you want to prevent possible future hassles, because you would still need to prove that a possible failure would be linked to the design of the fridge.
Contact them, and if they say the fridge is suitable for your purpose, ask for proof that the fridge is actually compliant with the appropriate rating and that only an error has been made with labeling of the fridge (a testing report would be great). If they can't provide anything else than a simple reassurance, ask for a replacement.
Helpful Broner thanks. I have emailed yet again - in more serious words (I'm pretty fed up with waiting weeks for replies which are worthless). I will update the thread for anyone interested but it could be weeks!
I may contact ao.com again and maybe get a response from someone who has a little technical knowledge beyond the fact that fridges get cold.
I hope it works out.. :cheers:
Escalated to 'product specialiat' and promised 2 working day response.
Wow - after a same day response too!
.......... waiting .............
RobinKidderminster wrote:Escalated to 'product specialiat' and promised 2 working day response.Wow - after a same day response too! .......... waiting .............
Keep us informed
Was called today. Technical support. 'All Samsung appliances are suitable for UK weather conditions'. 'Why then is mine not SN rated?''Errrrm. Dunno - will escalate and email you'.
Went round Curys and examined half a dozen similar Samsung models. They were rated varioisly -
SN-T, SN/N/ST/T, ST, T
I wonder #ow many consumers have any idea about these ratings since Samsung themselves seem to ignore ISO specs and are not widely aware of its importance.
The saga continues - sent an email explaining my frustration.
RobinKidderminster wrote:Agreed Paul but I would rather fight the fight now rather than in a few years time. And is my appliance going to use lots more electric during colder months?
Agreed Paul but I would rather fight the fight now rather than in a few years time. And is my appliance going to use lots more electric during colder months?
A fridge or freezer is an example of a type of device called a heat pump - basically it removes heat from a zone at temperature T1 (ie inside your fridge/freezer), and pumps it to a zone at temperature T2 (ie the surrounding room), The coils at the rear of the appliance will feel lukewarm, because they are transferring the heat extracted from your frifge/freezer, to the ambient air.
The efficiency of the fridge increases, as T1 and T2 get closer together, so your appliance should use less electricity during the winter months, as T2 decreases nearer to T1.
I think a factor in the appliance operating zone ratings is the risk of humidity in the air condensing on the internal electrical wiring/switches/motor etc of your appliance, and causing short circuits etc, leading to component failures. This risk is climate dependent - so if you operate your appliance in an outside room, where the air is humid and the temperature regularly gets down to say 5C, there is a risk of condensation in the colder parts of the electrical components. Conversely if you operate your appliance in a climate where the temperature rarely gets down below 10C, and the air has low humidity, the risk of condensation is very low. One factor that you may be able to control, is to make sure that the room containing your appliance is well ventilated, to make sure that the humidity levels stay as low as possible.
I think the issue of potential condensation, means that appliances built for the more "at risk" climate zones, need to have more insulation/shielding around the most "at risk" components. This does impact on the manufacturing cost, so manufacturers will not build all their appliances, to cope with the most extreme climate zones (ie the worst case) - they will tailor the insulation/shielding to the climate zone where each batch of appliances will be sold.
I don't know if this reduces your concerns, but hopefully it will explain the context a bit.
RobinKidderminster wrote:Was called today. Technical support. 'All Samsung appliances are suitable for UK weather conditions'. 'Why then is mine not SN rated?''Errrrm. Dunno - will escalate and email you'.Went round Curys and examined half a dozen similar Samsung models. They were rated varioisly - SN-T, SN/N/ST/T, ST, TI wonder #ow many consumers have any idea about these ratings since Samsung themselves seem to ignore ISO specs and are not widely aware of its importance.The saga continues - sent an email explaining my frustration.
You should write to BBC Watchdog. I'm sure they will be interested.
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