Zavvi customer service
Just wanted to know if anyone else has had problems returning faulty goods to Zavvi for either a refund or replacement?
I won't bother going through every little detail, but to summarise:
10/5 - Ordered DVD
21/5 - Received DVD, but loose in case, and when opened, DVD was very scratched.
22/5 - Contacted Zavvi, asked for replacement
27/5 - Received reply with instructions and address to return DVD
28/5 - Posted DVD
14/6 - Contacted Zavvi about progress of return
20/6 - Contacted Zavvi again, asked for refund
25/6 - Contacted Zavvi again, asked for refund
28/6 - Finally received reply, no DVD received by Zavvi, have to send proof of posting
29/6 - Emailed proof of posting as requested, and asked for refund
3/7 - Received email from Zavvi, stating that they are awaiting stock, and a replacement would be sent asap
3/7 - Contacted Zavvi, and again asked for refund
5/7 - Contacted Zavvi again, please somebody help????
So, nearly 2 months on, I have no DVD, no replacement, and no refund.
What's wrong with Zavvi?