Zavvi customer service
Just to add.
Birthday present for May 19th.
Ordered Blu Ray quoted as in stock May 9th 2012, confirmed by Zavvi email.
Blu Ray dispatched May 12th, confirmed by Zavvi email.
May 14th - phoned up complained, was told its on its way.
May 15th got this :
Thank you for shopping with zavvi.com
We're sorry that your order, 2......5, for the product(
below has not yet been sent.
Ice Age Trilogy
Following the continued growth of our business, and to improve our service to you, zavvi.com are in the process of moving into a brand new warehouse. Please bear with us while we are moving stock, as this is delaying some despatches. We expect normal service to resume next week and your order will be with you soon.
You will also receive a despatch confirmation email once your order is on its way, and you can also check the status of your order by logging into your account. Click to be taken to the account login page.
Should you need any further help, you can also contact our team in the following ways: -
• Call us on 0844 264 0702 between 8am and 8pm weekdays, or 9am and 4pm Saturdays
• Email us by logging onto your online account. Click to be taken to the account login page.
From all the team at zavvi.com, we would like to say thank you, for both your patience and your custom.
Kind Regards,
zavvi.com Customer Service Team
May 18th - explained situation, would get back to me. They didnt. Bought new present.
May 21st - phoned up and complained, telesales girl useless (not her fault but kept telling me it had been dispatched and she was really sorry). Explained it was suppose to be a present asked to speak to a member of the management, not good enough etc .... to be told they were all in a meeting. Someone would call me back.
May 23rd - manager called me, said it should be with me by tomorrow, very apologetic etc. Explained not good enough, 1st time I had used them plus one dissappointed birthday boy etc ... Was offered and excepted a £5 refund. Blu Ray for the triple pack was £12.95 so only paid £7.95 for Ice Age triology.
Blu Ray delivered 24th.
Will never use them again now, however did get a bargain thanks to a tip off on this site at an already hot deal price, probably should have pushed for more but couldnt be bothered.
Useless.
To be fair to Zavvi, there was an issue of moving warehouses, & they did compensate you for the delay.
This is why I use Amazon. Why reward companies with bad service?
Good riddens!
My Home Cinema Pioneer KRP 500A, Yamaha RX-V1900, MA Radius R225HD LCR, R90HD rears, AW12 sub, Panasonic BD60, PS3, Boxee Box, Sky HD, Boxee Box, Logitech Harmony One, Logitech PS3 Adapter, Sonos ZP90
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