Your best hi-fi dealer experiences
Reading the 'narrow minded dealers' thread, I couldn't help but think how lucky I've been (excluding a certain national chain). Unfortunately I can't afford to frequent my favourite dealer too often these days, but these are two of the fab experiences I've had at O'Brien Hi Fi in Raynes Park (sw London):
Must be over 10 years ago now, but went in with my heart set on an Arcam amp (an '8' I think), with the novelty of a remote control being a factor in my thinking. To cut a long story short, I was soon in the demo room comparing the Arcam with the Onix (no remote) I still have, and the Onix for my ears was just all over the Arcam in every respect. This was my first real experience of the local hi-fi dealer experience, and I was champing at the bit to get this Onix home. Trouble was, I couldn't afford the £450 until next pay day... so what did these guys do (having just met me for the first time that day)? They took £100 deposit off me, and let me take it home then and there with the balance to be paid when pay-day arrived in 2-3 weeks time. Service!
Been back a few times, but earlier this year went back again for the first time in several years. They remembered me straight away, asked how the kids were - it was as if I'd been in only the week before. On this ocassion, I was toying with the idea of upgrading aforementioned Onix. Was thinking of spending around £1000, but they suggested I should really be thinking around the £2000 mark to get a worthwhile improvement. They clearly saw the disapointment on my face (£2000 was never going to happen), and without a moments hesitation suggested I take home a couple of amps for the weekend (one around £1200, the other about £2300) and have a play andsee for myself! Unfortunately I had to decline as I knew I was never going to be able to afford to go through with a sale at the time, but the gesture was just fantastic.
I can cite a couple more experiences from the same guys too, but those two moments are to me what old fashioned customer service is all about.