Warranties with Televisions
Re.warranties. My lovely 42 inch Hitachi tv [4 years old] has now got problems with the metallic coating missing from large areas of the screen. The tv is still covered by a 5 year warranty and after contacting the seller an engineer was sent who had a look and went away saying that they would be in touch. 3 days later the company rang and said that they would not be repairing the tv and that if I looked on their web-site they would be willing to supply me with a new 42 inch tv by another manufacturer. Now this is where the problem comes in. The Hitachi set was bought 4 years ago and was a quality 5 star set costing £2300. The replacment set that the shop has offered is a set costing £399 and can be purchased for £299 if buying a stand with it; ie its a cheap budget set and as regarding spec. wise it comes nowhere near my old Hitachi [it doesn't even have 1080 resolution etc.]. Now I don't know what I can expect to achieve here; can I expect a replacement costing around the price of my original tv [I would at least like the same spec.] or am I just at the shops mercy? I think that I would like to be given a fair price that I can choose a new set from the shop but what can I fairly expect. Any thoughts or experiences anyone?