Terrible Service (Huddersfield)
I think I have just received the worst customer service of my life and my blood boils.
One of my local hi-fi shops in Huddersfield, (and its not Audiovation who are excellent), just snubbed me offensively again. I was looking at a Roksan Radius 5.1 which he's had in for eons and I was about to offer cash for.
I was inspecting the turntable when he cut the conversation short with another customer, turned around to me and said, "young man please don't touch anything." I'm 30 years old and I like to think of myself as a reasonably serious audiophile. At what point will I be taken seriously?
He's lost that sale. Will these shops never cotton on, vintage leather jackets and Japanese denim don't equate to poverty. Shops should recognise that a passion for music, comes in various shapes sizes and demographics. In fact it would be quite peculiar if a 20 year old or 30 year old music fan dressed similarly to his traditional 50 something customer.
Its not the first time I was snubbed by this shop either. Last time I was looking to buy my first serious system, we were discussing various options when my Dad walked in, (on my suggestion). The owner didn't finish his sentence as he turned to paw over the older man. My Dad was looking to spend approximately £300 on a CD player compared to my £3000 for a system. I bought my Leema and Spendor system from Sevenoaks and my Dad got a CD player from Audiovation.
Hifi shops need to recognise that they sell service not products. Products can be sourced from the internet cheaply, service is worth travelling for. As a customer we not only want advice, reassurance and quality products but respect too. If quality hifi has a future, which I believe it does but its fan base appears to be shrinking, then shops must start to appeal to a customer base outside of their own demographic. I want to build a relationship with a quality local shop, one that stocks the brands that interest me and will give me the time of day. Hifi is an industry based on intangibles and diminishing returns - hard to sell purely over the internet.
Anyone else experienced anything like this?