How Christian of them....
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I recently visited Sevenoaks in Bromley and they were extremely attentive, informative and helpful.
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Sevenoaks is just a typical Franchise. I know the manager of one who's a sterling guy, but all he uses the brand name for is to help manage his accounting so he can just sell hifi.
with this in mind, each local store is really individual and attitudes and culture stem more from the managers than being called Sevenoaks. Another Sevenoaks in Holborn scoffed when i asked for a discount. The other manager knew i was a tight EDITED and was pragmatic and just gave me very very good discounts. To be fair, he did upsell me a lot so it worked both ways.
Went into a central London Sevenoaks on the weekend, interested in the Naim streamers, and with half a mind to buy one on the spot. Said I thought the Uniti Lite was good, although I didn't need a CD player, and that the Superuniti may have been too much of an overkill. Sales person said "guess Naim don't make anything for you then" and watched me listen to the Lite for a few minutes.
No wonder I primarily shop on the internet.
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I was at sevenoaks on sat in Lincoln with money in my pocket looking for an upgrade but because my friend and i were dressed in shorts and t-shirts they turned there nose up at us . No hello , no can i help you , When i did ask for help it was pretty much the cold shoulder . The advise i got was short and not helpful in the slightest , it was almost like i was taking his time up because he obviously had other people to serve in an empty shop .
That was the first time i have been to sevenoaks in lincoln and the last
I bought bits & bobs fom both the Guildford & Reading branches including my current plasma. Had variable welcome from both branches. As a general comment, the English are incredibly class conscious so if your face or accent doesn't fit... I've had more sneering from Hi Fi shop personnel than from waiters!
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I use Sevenoaks Southampton and I can say hand on heart that they are great at what they do
a couple of years ago I purchased a pioneer blu ray player and after eleven months of waiting for software patches they changed it for me, I purchase all my equipment from them and I value their opinion
guess that's why I keep going back
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