Richer Sounds, Guildford - disappointed
Last week I visited this shop because I had broken my Sennheiser headphones. When I phoned they said they had in stock my current model and the upgraded version.
On arriving there, they didn't have the upgraded version in stock. So I purchased my old model and I was happy. When I opened the package noticed it was lacking the 6.5mm jack plug which fits my amp. So I phoned them and asked whether I could change to Grado SR60. The person I spoke said no they wouldn't exchange the phones because the packet had been opened. I did explain that I (wrongly) assumed the jack plug came with it, like my old ones. He said: "because they are classed as an IPod headphone, Sennheiser no longer supply that model with an amp plug." He also added that Richer Sounds don't stock the plugs.
The following day I had to travel to Guildford again to buy the plug from Maplins.
A similar situation, not headphones, has happened at the Kingston branch as well. I buy a number of bit and pieces when needed from Richer Sounds, but recently, I've found employee knowledge of stock and non stock products mis-leading.
Whinge over. . .