Richer Sounds
I've had a mixed experience with Richer Sounds so far, nothing overly negative though.
I want a Sonos ZoneBridge. I first rang the Hull store (as that's closer to work) last Thursday.........none in stock. I was then told that there were some in the warehouse, so they would order one for me, & took my details. I was also told that my ZoneBridge should arrive by Thursday this week.
I then called the Sheffield store (closest to home)...........they blankly said that there are none in stock & kept the phone down.........no offer of procuring it from the warehouse.
I called the Leeds store, but was directed to the customer services who informed me that none of the stores near my house have it in stock, but there are some in the warehouse, & I can ask any of the local stores to order one for me, including Sheffield.
Today, I called the Hull store again to check the progress of my order (spoke to Will today). I was surprised to know that they did not order my ZonePlayer for Thursday delivery & didn't even have my details stored with them!!! He told me that he will try to get one from one of the network dealers & get one for me by Thursday or Friday & took my details again.
I really wanted the ZoneBridge this week before I went on a 2 week holiday this weekend. It now seems highly unlikely that Richer Sounds will be able to fulfill my request.
Wow!!! I've never seen such a quick response from ANY shop I've been to so far!!!
Yes, I received a call from Paul in Hull store assuring me that the ZoneBridge has been ordered from the Oxford branch & it's on its way. I should be able to pick it up tomorrow or day after. There was some confusion, Paul, who took my order on the phone last week was away yesterday when I called. He had already ordered the ZoneBridge from Oxford, & that's why he didn't order it from the warehouse.
I also received a call from Stephen, the customer services manager (he told me that you're travelling?? How did you do all this while travelling???) who assured me the same.
I'm simply amazed!! You've got a long term customer in me!! 
Thanks a lot!!
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I was sorry to read your comments about your recent experience with our Hull store.
The Sonos Zonebridge has been in short supply recently whilst we frantically try to obtain more stock from Sonos. Unfortunately this has meant that some of our stores may have temporarily sold out in the interim.
However, after investigating this matter with our Hull store, I'm pleased to confirm they are currently arranging a transfer of one of these units from another branch. As soon as the unit arrives in store a member of our sales team will give you a call to confirm its arrival.
Of course, our team at our Hull store should have kept you fully updated with the progress of your order and I am at a loss to explain why this was not the case on this occasion. Please be assured that I will be taking this matter up with the team to find out why this was not the case here.
In the meantime, please accept my apologies for the delay and unnecessary inconvenience caused and please do let me know if I can be of any further help.
Many thanks,
John Clayton
Operations Director
Richer Sounds