I've had a mixed experience with Richer Sounds so far, nothing overly negative though.
I want a Sonos ZoneBridge. I first rang the Hull store (as that's closer to work) last Thursday.........none in stock. I was then told that there were some in the warehouse, so they would order one for me, & took my details. I was also told that my ZoneBridge should arrive by Thursday this week.
I then called the Sheffield store (closest to home)...........they blankly said that there are none in stock & kept the phone down.........no offer of procuring it from the warehouse.
I called the Leeds store, but was directed to the customer services who informed me that none of the stores near my house have it in stock, but there are some in the warehouse, & I can ask any of the local stores to order one for me, including Sheffield.
Today, I called the Hull store again to check the progress of my order (spoke to Will today). I was surprised to know that they did not order my ZonePlayer for Thursday delivery & didn't even have my details stored with them!!! He told me that he will try to get one from one of the network dealers & get one for me by Thursday or Friday & took my details again.
I really wanted the ZoneBridge this week before I went on a 2 week holiday this weekend. It now seems highly unlikely that Richer Sounds will be able to fulfill my request.