Recommended: Sevenoaks Sound & Vision - Brighton
I purchased my first piece of hi-fi equipment for a number of years today. A Rotel RA-04 from Sevenoaks Sound & Vision, in Brighton. I spoke with one of the sales team on the phone before visiting the store, to book a time to use their listening room. When I arrived I was able to have a proper listening session using my own CD's as well as a large selection that the guy provided. He clearly knew what he was talking about, but he didn't feel the need to over-complicate anything, to make me feel inferior (as I had previously encountered at Richer Sounds in Reigate). He gave me all the information I needed and answered all my questions.
Although with Rotel not selling their products online I didn't have a choice with buying on the high street for the RRP I didn't feel particularly agrieved as I know I bought a quality piece of kit and got a quality service. The only problem I have now is that the Rotel was wired up to a pair of the B&W 685's, which I have fallen in love with and my speaker budget was originally 200 quid. Ah well lol, par for the course I guess.