Play.com should be called Play.con......

hi, I think I am understanding this okay, you can cancel the order now still if it has not been posted.

Looks like a massive backlog of orders.

I try ordering star trek blu ray 9.99 in stock they said as soon as it went to checkout back upto 17.99.

But play.com have always been good to me, these kind of problems only seem to arrive on special offers.

Thanks

While crusing I even found a play.com instore shop in Norway and that was very nice.

I've never had any problems with play.com and I've bought loads of stuff from them.  There are always going to be isolated incidents, especially with bargain buys.

In fact I ordered american pie 5-disc box set for a tenner a year ago, and its still out of stock.  I know it will never come.  I'm just waiting to see how long it will be before they tell me. Other than that I have had masses of stuff from them over the years.

If Play don't have it Amazon & HMV are both selling band of brothers on blu-ray for £18. So fear not.

While I can understand the OP's disappointment, I think the thread title is something of an overreaction.

gel:

While crusing .

have never bought from them, but would be well cheesed off if I ordered something and had to several months for delivery (Think Andrew recently posted a thread stating that he waited a very long time for a delivery?)

When you want something, you sort of want it soon?

very bad business practice in my opinion

Indeed, but as stated above I could have cancelled at any time up to the order being posted. As it was, it was an inexpensive item, a specialist interest R1 disc, and one for which I was prepared to wait. And then which I forgot completely about having ordered!

But now it has arrived, it was worth the wait.

Being the author of a great many e-comm sites though of a much smaller scale, I can safely say this is usual. With our sites it is pretty easy to correct however with operations involving hundreds of thousands of products you can forgive the occasional mistake from this kind of entirely safe(welcome) reputable company.

still boils down to bad business practice .... there are powersellers on ebay who sell several hundred of the same item .... they only list what is in stock .... if no stock, it does not allow you to bid

cannot be that hard to implement a proper system ...a simple microsoft access program would sort that

why go through all the hassle of having to pay for an item, then be dissapointed and having to cancel ... then waiting for a refund?

That is because eBay aren't the company in question, they make their money from protecting rights (within their own tax laws), not selling products.

Octopo:

That is because eBay aren't the company in question, they make their money from protecting rights (within their own tax laws), not selling products.

call it what you want ... I call it bad business practice ... there is a problem .... have read several posts on different forums about this company .... management are aware of the problem and it has not been retified?

like I said, if powersellers on ebay can implement a system succesfully, then so should the company in question .... a good programmer will sort out the prob in a week or 2

...And if you cancel a Play order, you don't have to wait weeks.

dim_span:

a good programmer will sort out the prob in a week or 2

Ha, with a programmers schedule? Not likely.

Andrew Everard:

...And if you cancel a Play order, you don't have to wait weeks

like I said, have never dealt with this company so dont know all the facts on refunds .... bottom line: one should not have to cancel an order due to no stocks being held ....

ebay sellers operate succesfully ... and can be succesfully implemented in this company .... it's not rocket science

imagine popping into argos ... filling in your little form after checking the computer for availabile stocks .... standing in a long queue for half an hour ... paying ... then waiting a further 15 min to be told ;'sorry ... no stocks available'... go back to the queue for a refund

riots!

You'll find every single one of the major online shops have had issues far greater than this tiny blockage. One week it's "Amazon is for the scrap heap" the next it's "Play is worth very serious damnation by God himself".