Play.com
Being in sales myself, I always say you tell the quality of a company, when you have a problem. Well things have quickly gone from excellent to really bad with play.com this week, after relatively quickly agreeing to take back my faulty Panasonic TXP50S20B (good service), to not reading/ addressing my subsequent emails (bad service). Even worse they don't even seem to understand what I'm explaining when I call them, it's so frustrating. I've tried to explain that I think a like for like replacement may suffer with the same issues and asked for a alternative or refund ( got a refund agreed eventually ). So after eventually getting this across and agreed, I get an email a day later to say the replacement is due to be despatched, so I call them again and explain they have agreed not to send it out and to refund the money, to be told this would be actioned. Today I receive an email to say it's due to be delivered today, so I call them again, this time they assure me it will be stopped at the courier and once returned to them, re-credited ( who's betting it turns up ). So I ask them to confirm by email the action we have agreed, that they will be returning it to theirselves and will be refunding the card, to be told that they can not send out emails from customer service, but one will be sent out once it has been done, in addition they could not give me a timescale. I've spent a lot of cash with Play.com over the years, I may now start going to someone like Amazon, rant over!
Not taking any chances, it turned up ( same guy who collected and we a discussion at the time about TV problems) I answered the door and said your TV is back. So I replied " no it's going straight back please" he laughed and got back in the van.
LOL. Hope its all sorted it out.
Never used Play.com for anything other than CDs/DVDs/BDs/Books etc.
All been good. Never chanced something bigger tho.
I remember complaining to them about a dvd I had ordered... it was Highlander and it came in a metal case. I has told them the dvd was fine just that the case was bashed on one side and asked if they could maybe send me a replacement case ?
The sent me a new dvd in a new case and told me it was fine for me to keep the first dvd as well 
(I sent the other dvd to one of my gaming buddies at uni down there in England... he was well chuffed with it). 
Worst customer service ever !!!! I will never buy another thing from them.
At a conservative estimate I prob spent at least £100 pm plus larger one offs on top of that, but they'll never see my cash again
Yeh I agree, I even asked why I should be out of pocket until the TV I did not want them to send out is received back in their warehouse. But got no joy, should be back with them tomorrow and then the hunt starts for a new one again.
Well I eventually got my refund from Play and I've been auditioning lots of TVs from the Sony 46HX803/903/713 to the LGPX990 and Sharp 821 and virtually all the Samsung LED/Plasma's and for the Money and aesthetics / value could not deny the lure of the PS50C6900. Job done, should be wife friendly also.
You never know. You may end up with a refund and a replacement TV.
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