Being in sales myself, I always say you tell the quality of a company, when you have a problem. Well things have quickly gone from excellent to really bad with play.com this week, after relatively quickly agreeing to take back my faulty Panasonic TXP50S20B (good service), to not reading/ addressing my subsequent emails (bad service). Even worse they don't even seem to understand what I'm explaining when I call them, it's so frustrating. I've tried to explain that I think a like for like replacement may suffer with the same issues and asked for a alternative or refund ( got a refund agreed eventually ). So after eventually getting this across and agreed, I get an email a day later to say the replacement is due to be despatched, so I call them again and explain they have agreed not to send it out and to refund the money, to be told this would be actioned. Today I receive an email to say it's due to be delivered today, so I call them again, this time they assure me it will be stopped at the courier and once returned to them, re-credited ( who's betting it turns up ). So I ask them to confirm by email the action we have agreed, that they will be returning it to theirselves and will be refunding the card, to be told that they can not send out emails from customer service, but one will be sent out once it has been done, in addition they could not give me a timescale. I've spent a lot of cash with Play.com over the years, I may now start going to someone like Amazon, rant over!