Peter Tyson & Distance Selling Regs...nice one guys!
I was scanning through Ebay, as you do, and came across a pair of Linn Komponent 110 floorstanders, at a reduced Buy It Now price of £449 with Peter Tyson of Carlisle. Great price, no idea about the speaker, but they look like they're designed with home cinema in mind and in a contemporary slim-styled unit, twin drivers too. No idea about sound quality either but think these typically go for around the £900 mark. Anyway, reading down the page, you come to the returns policy. Thanks to Distance Selling Regs, you can return your purchase for any reason you like including "I've changed my mind" within 7 days after the day of receipt of the goods. You can also take them out the box and try them out, this being part of the legislation and was designed to encourage consumers to benefit from the benefits of buying online, benefit business by growing trade via online means and encourage peace of mind. Further, it also covers mail order, and Ebay Buy It Now purchases as well. What retailers specifically can not do, or at least, can't get away with, is to 'modify' the rules and regs to suit their aims and goals. In Peter Tyson's case, it says this - and this is a direct quote from the item listing (number: 270607096735):- [i]Current legislation gives you the right to cancel the sale from up to 7 working days from receipt of the goods, without penalty and without giving a reason. [b]The following details would have to be complied with[/b]: 1. Cancellation to be in writing. [b]2. The goods must not have been unpacked or used.[/b] 3. The goods must not be damaged or soiled in any way. 4. Goods must be in their original packaging. 5. The cost of returning the goods would be at your expense. 6. The goods must arrive back undamaged. Please consider insuring the goods before despatch. [b]7. A refund would be given only when we have received the goods and the above points (1 - 4 ) have been complied with.[/b] 8. Special orders or customised items can not be returned. 9. Variations to these conditions may apply - subject to mutual agreement. We don't operate a re-stocking system, but in the event when after using the goods you find them totally unsuitable, we may consider re-stocking. Contact us if this occurs. Goods must have a returns authorisation number before we can take receipt.[/i] I dropped Tyson's a note on the back of this and received a reply saying that the legislation does give me the right to tryout the goods, but they have to be returned in perfect condition, undamaged and unsoiled. Fair enough, but that doesn't mean that the only way to do this if for the buyer not to try the kit. It does mean the onus is on the buyer to take due care and consideration when the purchase is in their possession, not unreasonably. The two are not interchangeable. Which suggest to me at least that Tysons are aware of the legislation and what it's about but have concocted this list, of which points 2 and 7 are well out of order, to presumably minimise opened box returns. I often look over the Superfi site and am unfailingly impressed how upfront and straight up they are with their returns policy. There's no grey areas and the buyer knows exactly where they stand. Tysons look like a good retailer, but this fudge shows them up in a poor light. Their online site lists terms and conditions but buries the right to return information in here, but makes no reference using this phrase - in fact "Returns" don't appear at all, yet it's likely that this is one of the things people will look for. Why make it so difficult? I suspect it wouldn't take too much for Tysons to change their policy and reword and better still remove the points in question. Ideally, tidy up the whole "How to Buy", "Terms", "Service Policy" and "Help & FAQ" sections which are currently not a model of clarity for buyers.