PC World - Edinburgh

Giving all the bad press these guys get regarding service , I must give credit  - I was expecting hastle when I took in my faulty SAT/NAV received as an xmas pressie (thing kept switching off) but  hadn't used it for real till to-day so thought I'd get it'l need repair etc. but no ,  

The guy very friendly just asked what was wrong , if I was ok with a replacement or did I want money back/different one then apolgised as none were  on the shelf and he would have to get one from the store. Out in under 10 mins with new device ...Maybe the penny has eventually dropped at DSG  regarding service.