Narrow minded dealers
So today I decided to have a stroll around the dealers in Yeovil, a quick google will reveal both. The 7oaks was ok until I told them what amp I was using, see below, and then I was bombarded with request to upgrade taking advantage of the current trade in offer with Cyrus. Ok this is a great deal but I only paid 450 for the new V2 a few months ago, I have a very limited budget and the extra expense is not an option at the moment, what I am really after is some new speakers. “Oh no” I was told, “you must upgrade to amp, the new 8XD is far superior”, and something like, “You would be a fool to pass this opportunity”. I left the store shortly afterwards because the dealer failed to address my enquiry. This was a few weeks ago, so today I visited the other independent outlet who shall remain nameless.
There were no other customers in the shop, I had a feeling that there hadn’t been for quite some time. I was sprung upon from the demo room outback and I was instantly quizzed on the nature of my visit. I felt like I couldn’t just say ‘I’m browsing’ so I explained that I was looking for some new speakers. Again I mentioned my amp and he recoiled, the look of disgust said it all, I looked around and saw a shrine of Naim kit. Personally I like the Naim gear, but its a bit out of my budget. The dealer told me that Naim is what I wanted, and nothing else compares. I’ve heard of these folks before so I thought I would humour him for a while whilst he told me about the history of mission/cyrus, and how it is all made in china. Now I know parts and components are usually sourced from the Far East but there is still some element of a Britain in their brand, he thought not. Ok so what is wrong with that I asked, but obviously I was speaking out of turn, he was already telling me about Naims history and his many visits to their HQ, and something about transistor testing in something called the naughty room!?? He then turned on the hi-fi press, informing me that they are all bias, but that he doesn’t really read any publications and that he’s really not all clued up on recent developments. I thought this would be a key element to a dealers responsibility, obviously not. I managed to claw the ‘discussion’ (monologue) back to my original question about speakers, but by this time he challenged me to a Hi-Fi off!! “Bring in your Cyrus amp and pit it against the Naim Nait 5i”, I explained that I only paid 450 for the cyrus so pitting it again a Naim was useless because I don’t have the money for it. Pistols at dawn! I made an empty promise to comply but have no intention of following it up. Exhausted and peed off I withstood another bombardment about his satisfied customers and legal action concerning the local competition, god knows why, until I received and SOS from my mother who needed a help with some heavy bags, I told her she shouldn’t have bought so much but took the opportunity to escape the situation. Needless to say I don’t think I will be dealing with these stores, and that I am pleased that I will be moving to Bristol soon where I can escape their self centred approach to serving a customers needs.