Lintone Audio, Gateshead
I've just received an Arcam CD192 from these guys, after being pointed in their direction by the good folk of the WHF forums.
I had a bit of an email conversation with them about it, and they always answered promptly (practically instantly) and courteously. When I decided to buy, and called up to pay, the chap on the other end of the phone was extremely pleasant and efficient. The item was very, very (very) competitively priced. It arrived when they said it would, and they didn't overcharge for delivery.
I guess in theory it was a fairly simple transaction, and would be easy to take for granted, but my dealings with other AV e-tailers (and e-tailers in general) prove that you should take nothing for granted! Some seem to go out of their way to make things more difficult. Many struggle to answer an email, they often charge ridiculous sums for carriage, and I've had more than a few items fail to appear when promised. So, it was refreshing that Lintone were so straightforward to deal with.
Getting good service and good pricing is a rare combination these days, and something I very much appreciate. I sincerely hope I can give them some more business in future!