John Lewis delivery service :-(
Has anyone else had problems with JohnLewis.com or John Lewis stores?
I bought a Panasonic Viera TX-P37X10B, on 9th October, on 10th October, John Lewis delivery team arranged for it to be delivered on the 20th October. I stayed in all day, when it hadn't turned up by 6pm I phoned JohnLewis.com helpline to be helpfully told "you haven't got a delivery arranged".
I queried this the following day as they had charged my card on 12th October and the email confirmation stated "note that acceptance of your order takes place when it leaves our warehouse, at which time your nominated account will be debited," they then changed their mind and told me that the delivery people had run out of the TV and forgot to inform me and them.
So after much debating back and forth I arranged for JohnLewis.com to refund me and ordered a TV and Blu-Ray deal at the Cardiff store, it was due in this week, now I have been informed that Cardiff aren't getting that deal after all, if I'm lucky they will be able to put me in touch with another store, if not then I have wasted three weeks. Not often many people say this on this site, particularly regarding TV sets, but I wish I had gone to Richer Sounds, when I bought my 42" Panasonic, I phoned the Cardiff store, Sam ordered it in for me and I collected it on when I was going past Cardiff a few days later.