Great Service from Monitor Audio
Wed, Feb 13 2013, 2:24PM
My subwoofer recently went dead and after checking found that the internal fuses were blowing, I contacted James from Monitor Audio who confirmed that the Electronics Board needed replacing. Unfortunately my warrenty was out of date by 4 days which is usually the case but James was happy to honour the warrenty and sent me a replacement unit just 3 days later totally free of charge, within ten minutes I'd replaced the unit and now have my subwoofer back to full glory, fantastic after care from a top company. 
- Login to post comments
Good to read about good experiences like that. We are all so used to "computer says no" gormless call centre people, that dealing with a normal human is a delight. Good for MA!
Hi-Fi: Krell KAV-300cd, Michell TecnoDec/RB250/Grado Prestige Black1, KAV-300i amp, Transparent balanced interconnects and bi-wire to Sonus faber Concerto grand piano speakers, Nakamichi ZX-7 cassette deck, Logitech Squeezebox Touch, Hitachi FT-5500 and Sony S570ES tuners, BCD Engineering stand, RA Powerlink, Chord powerchord, Grado SR60i cans.
AV: Sony Bravia KDL-32EX503 telly, BDP-S370 player with QED HDMI. Currently unused: Denon AVR-1705, DVD-1710, KEF KHT1005.2