Frank Harvey, Coventry
I visited Frank Harvey in Coventry today, wanted to listen to Naim Uniti. The guys were not friendly at all! They very bluntly told me they were out of stock (also boasting that the system is in high demand). They didnt even bother asking if there was anything else they could help me with, didnt tell me when would they have one in. I didnt even spend 2 minutes (by watch) in their shop. I am sorry to say but I would never go there again. Was very disappointed!!
Just before this I had been to B&O in Leamington Spa, and the Manager there was on the other end of the spectrum. He was very friendly, polite, not rushed and above all, took interest in his job! I auditioned Beocenter 3200 with Beolab 6000 and compared it with a few other B&O systems in the shop, and liked it. I dont know the Naim might sound, but I just might go for B&O purely because of their service.