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Had great service from a hi-fi or home cinema retailer willing to go the extra mile? Share your experiences with other Forum members

Anyone used powerdirect.co.uk ?

Anyone used powerdirect.co.uk before? Or any idea where they source their goods from?

 

I am interested in buying this DAB radio / iThing lightning dock as at £77 delivered it is £13 cheaper than anywhere else.

 

Sevenoaks in Glasgow closing!

Just found out by visiting the Sevenoaks website, that my local branch is closing down. I bought my Panasonic GT30 from them nearly 2 years ago and found them super helpful, and find it really sad that this store is closing. Anyone local know the reason for it? Im guessing they havnt been able to sell as much as they would like to. When I bought my GT30 from them just under a couple of years ago, there were about 6 other GT30s sitting ready to be delivered.

Analogue Seduction: issue resolved

Some of you may remember that last week I returned my 369 day old HRT Steamer II+ to the retailer I purchased it from, Analogue Seduction, because it was faulty.  I have been dealing with Gary Penska their MD.

I told them that I wasn't happy that a product one year and four days old had developed a fault (RH channel very low).

They have been in touch with HRT who say that it needs a new motherboard at a cost of £175 incl labour and VAT.

Alternatively I can take-up Analogue Seduction's offer of a brand new HRT II+ at £209.99 instead of £299.99.

Prices from Dealers

I am interested in an amplifier from a well-known brand in the £2k price range.  I rang 5 dealers yesterday to enquire about pricing/availabilty.

I was shocked by the response :

- one said "we never discuss pricing on the phone". ????

- one offered me £40 off RRP as "an Easter special" !!!

- one said he'd have to stick to RRP !

- one said he couldn't quote as his manager had "gone home early" !!!!

- one said he'd have to call me back "within an hour" as his brand specialist had popped out. 24 hours later and still no call.

 

Sonos - Top notch customer service!

Earlier this week, my iPad couldn't see Sonos. The bridge had stopped working. I emailed Sonos support & got a response within an hour, suggesting few steps. It appeared that the power adapter isn't working. I emailed them back, & they have sent me a replacement power adapter free of charge! At no stage did they ask me how long I had the bridge for. Smile

Great Service from Monitor Audio

My subwoofer recently went dead and after checking found that the internal fuses were blowing,  I contacted James from Monitor Audio who confirmed that the Electronics Board needed replacing.

Signals - Ipswich

To be honest I've never really scrolled this far down the forums, so this is a little after the event but it would be remiss of me if I didn't give a big thumbs up to the staff at Signals.

 

http://www.signals.uk.com/

 

They are friendly, knowledgable and have great memories for remebering old customers even after 2 or 3 years.

Completely made me feel at home where some dealers can be quite snobbish and look down their noses at you(that is if they acknowledge you at all!).

Not so the gang at Signals.

Signals - Ipswich

To be honest I've never really scrolled this far down the forums, so this is a little after the event but it would be remiss of me if I didn't give a big thumbs up to the staff at Signals.

They are friendly, knowledgable and have great memories for remebering old customers even after 2 or 3 years.

Completely made me feel at home where some dealers can be quite snobbish and look down their noses at you(that is if they acknowledge you at all!).

Not so the gang at Signals.

Well Done Peter Tyson in Carlisle

My 18 month old RSW 12 bought from them developed a buzzing, called them up and I was told to bring it in.
They had it on a Thursday , the following Tuesday I received a call to say it had been fixed.
Back home again , hooked up , all perfect once more.

Well done Mr Tyson, with service like that , I`ll be back at upgrade time again.

I have always found them to be extremely helpful and knowledgeable.

sorry double posting

delete this please