Fair Play to Richer Sounds
A while ago, I posted the below link on which I wrote that I was dissatisfied with the way I was treated when I made a warranty claim on a TV purchased from Richer Sounds. (By an engineer from a local firm who was sent to look at my TV.)
I posted a letter and was invited via the Forum to furnish details to John Clayton, Operations Director at Richer Sounds.
I was then contacted by phone and advised what Richer Sounds proposed course of action to address the situation would be.
Richer Sounds were true to their word in how long it took to look into my complaint and kept in regular contact.
Within a week of posting my letter of complaint, the matter had been fully investigated and resolved. (Including a Bank Holiday weekend.)
As a result, I was invited to call into my local Richer Sounds branch where I would be supplied with a replacement TV. So yesterday I called in and asked if I could pay the difference to upgrade to a Panasonic 42" plasma. No problem at all - the staff were excellent. My confidence restored I also bought another LCD TV for my bedroom.
I am very pleased with both of the new tv's and happy that Richer Sounds don't just talk the talk - I genuinely feel that they have gone the extra mile.
Thanks to Mr Clayton and the staff at Richer Sounds.