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Fabulous Retailer - Fanthorpes of Hull

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Silver_Surfer's picture
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Hi there!! My first post so I thought I'd start by singing the praises of my local hi-fi / audio visual retailer.


I've been a customer of Fanthorpes for many years now and have never had anything but praise for the level of professional service I have received.


From my first 'cheap' set-up to my now 'getting there' systems (hi-fi x 2 and home cinema), I've always received unbiased, honest advice from knowledgable and friendly staff.


I was recently invited to an open-evening hosted by Fanthorpes and Pioneer - I attended with the intention of auditioning the new Pioneer SC-LX81 home theatre receiver and was bowled over by the amount of work that the team had put in to make each and every visitor feel welcome - even those who did not necessarily intend on parting with any money that evening.


Sufficed to say that I will soon be the proud owner of said SC-LX81 and also the matching BDP-LX71 Blu-Ray player!!


A fabulous, family run company who will always go the extra mile for their customers.


Anyone else had dealings with them??

johnnymunro's picture
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Re: Fabulous Retailer - Fanthorpes of Hull

Hi Slversurfer... welcome to the forum..

That said from my posts you can see that I'm not a big hitter but I have found this to be a very friendly and informative forum

 

Anyway down to business...

No I don't  have any knowledge of Fanthorpes but it is nice to see companies going the exra mile..

On a personal note I am looking at both those pieces of hardware you have just purchased

Could you tell me what deal you achieved please..

Regards

 

 

Andy H's picture
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Re: Fabulous Retailer - Fanthorpes of Hull

Yes I've used Fanthorpes quite a few times over the years.

It's one of the few hifi shops left in Hull.

They're very knowledgable and will try to do a deal if poss'.

They do seem to be more AV rather than 2 channel nowadays though.

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JCR1's picture
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Re: Fabulous Retailer - Fanthorpes of Hull

I too was a Fanthorpes customer for many years, but left them after being stiffed on a micromega system...seems there is good and bad with any retailer.

Andy Clough's picture
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Re: Fabulous Retailer - Fanthorpes of Hull

JCR1

We've just had the owners of Fanthorpes on the phone and they tell us they haven't sold Micromega products for at least 15 years, so it would seem your complaint is very out of date.

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JCR1's picture
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Re: Fabulous Retailer - Fanthorpes of Hull
Andy Clough:

JCR1

We've just had the owners of Fanthorpes on the phone and they tell us they haven't sold Micromega products for at least 15 years, so it would seem your complaint is very out of date.



Whilst I agree it was a long time ago, it does not however excuse the poor service on a system that lasted around 13 months before the amplifier went faulty, and about 18 months before the stage 6 cd player started misbehaving, most cd's became unreadable.


After a lot of discussion and having the system in the shop, I was told with a shrug of the shoulders that parts could not be obtained...end of story...does this seem like good service to you?
Nobody was more dissapointed than I was with the attitude as I had been a customer for many years, if indeed the system was unrepairable/parts unobtainable, then surely at that age some compromise should have been arrived at, but unfortunately not offered, I had to write this system off and move on, however, needless to say my spending since then has been elsewhere.


The point I was originally making was that at some stage some suppliers get it wrong, fair enough, but is it not how it is dealt with afterwards that shows the true worth of a dealer?

the record spot's picture
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Re: Fabulous Retailer - Fanthorpes of Hull

Know your rights - might've been out of warranty, but the Sale of Goods Act also requires good are fit for purpose. It's unreasonable to assume they'll only last for a little over a year. 13 years too late, but good to know if you're ever unfortunate enough to be in this position again (presumably, with another retailer!).

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JCR1's picture
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Re: Fabulous Retailer - Fanthorpes of Hull
the record spot:
Know your rights - might've been out of warranty, but the Sale of Goods Act also requires good are fit for purpose. It's unreasonable to assume they'll only last for a little over a year. 13 years too late, but good to know if you're ever unfortunate enough to be in this position again (presumably, with another retailer!).



Yes I guess you are right record spot, however at the time I just felt a long standing trust had been broken, and for them to ring and state that they had not sold those items for ex amount of years, does not change that.


What dealers sometimes forget is that, over the years since then it has cost them more than they saved. C'ezt La Vie

whimsical's picture
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Re: Fabulous Retailer - Fanthorpes of Hull

Yes they are very friendly, knowledgable and helpful and I sincerely hope that they continue to do well.


However, I personally found them somewhat reluctant to offer any discount (to repeat customers as I was). Don't get me wrong, I'm all for supporting the local dealer and would expect to pay a reasonable premium to that end. I just found it somewhat off putting.


This however is not a critism of fanthorpe's in particular. They are an excellent dealer! I just think that the local dealer, in todays internet ridden market, has to work a bit harder at securing customer loyalty / repeat custom or people will just get the cheapest they can find... with no support! I would hate to see the day where we all had to buy purely on the basis of magazine reviews.


As with the above poster, they lost my repeat custom and that does'nt benefit either of us!

Craig M.'s picture
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Re: Fabulous Retailer - Fanthorpes of Hull
whimsical:

Yes they are very friendly, knowledgable and helpful and I sincerely hope that they continue to do well.


However, I personally found them somewhat reluctant to offer any discount (to repeat customers as I was). Don't get me wrong, I'm all for supporting the local dealer and would expect to pay a reasonable premium to that end. I just found it somewhat off putting.


This however is not a critism of fanthorpe's in particular. They are an excellent dealer! I just think that the local dealer, in todays internet ridden market, has to work a bit harder at securing customer loyalty / repeat custom or people will just get the cheapest they can find... with no support! I would hate to see the day where we all had to buy purely on the basis of magazine reviews.


As with the above poster, they lost my repeat custom and that does'nt benefit either of us!

you're not wrong, i was quite surprised at their reluctance to offer discount to repeat customers especially given what i was going to spend.  when i used to go mountain biking my local bike shop always offered an immediate 10% discount to regular customers, even on stuff costing a few quid.  it always made me feel that they really appreciated my custom.  i ended up spending a few thousand there.

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Andy H's picture
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Re: Fabulous Retailer - Fanthorpes of Hull

Well I've just been shopping there this weekend, and once again was very pleased with my service, price deal etc. In fact they were bending over backwards to help me.

I have had occasions when they couldn't match out of town prices but I just accept that.

Personaly if a local dealer gets close to a internet/out of town price I would use them just in casr something goes wrong.

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whimsical's picture
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Re: Fabulous Retailer - Fanthorpes of Hull

I would actually revise my initial concerns regarding prices as I recently purchased an item from them at a very competative price compared to the internet (Andrew). Will certainly check them out first in the future.


Many thanks

Craig M.'s picture
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Re: Fabulous Retailer - Fanthorpes of Hull

while i may have been a little put out at not being offered a discount for repeat custom, they are brilliant when it comes to letting me home demo stuff without paying for it first.  they even drop it off and pick it up!  feel a bit bad for moaning at the lack of discount now.Embarrassed  although not so bad i'd turn some down.Big Smile

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RE: Fabulous Retailer - Fanthorpes of Hull

Just a quick word of thanks to Dale and Co at Fanthorpes. They've just sorted me out with a new Cyrus DAC XP+ and good trade-in on my PreXpdQx.

I had a little problem with getting a DAC XP+ that actually worked (a demo one from another dealer had old firmware, a repro one had to go back to Cyrus as faulty and then came back with a different fault, probably due to being dropped from a great height by Parcelforce)). Dale persevered and eventually sorted me out with the help of Chris Clifton at Cyrus).

All rockin' and rollin' now, though I reluctantly had to turn down Dale's pair of Mono X300s with trade-in on my X powers. I may regret that one. banging head against wall

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gel
gel's picture
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RE: Fabulous Retailer - Fanthorpes of Hull

I have emailed about them about products over the years and spoke to them about trade in products and they have always been excellent!   beauty, eh

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