Chord - great service
Sun, Feb 26 2012, 9:19AM
I must praise Chord for their superb service by repairing my Crimson interconnects for free, which I damaged by standing on them heavily (don't ask!!)
I originally contacted them to purchase some new plastic RCA covers which were badly cracked as I had accidently damaged them. They responded within a couple of hours to ask me to send them back and said they would repair them for free. I posted them on Tuesday afternoon and received them back as good as new on Friday of the same week.
Just felt Chord deserved a mention for going that extra mile 
Regards,
Richard
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Also in future I am also going to be more careful with my cables! I am always careful how I connect and disconnect cables (always pull/twist the plug gently, never pull the cable itself etc. etc.), however somehow it ended up on the floor and my clumsy feet got in the way...doh!