I recently purchased some ex-demo Dali Ikon 6 speakers from Audiologica at £250 less than the RRP of £899. I was informed that they were in great condition.
However, when I received them, one of the baffles was slightly damaged so I got in touch with audiologica expecting the 'well they are ex-demo' story.
Not at all. Within a week I had received new baffles, postage paid, wrapped perfectly and boarded.
Overall the whole experience was easy from start to finish, and they come highly recommended. Pleasant to deal with, efficient, honest.