Are Richer Sounds Slipping?
Not a rant but... after many years of happily recommending Richer sounds, I'm wondering if they have gone off the boil recently.
I wanted to treat myself to a new TV last week and for me, the first port of call was the Richer website.
All fine and dandy, lots of nice things to look at, check reviews of, etc - so far so good.
It all started going a bit pete tong once I decided to take advantage of some of the sale / clearence items, all of the 3 models I asked about were either - a) broken b) had parts missing or c) reserved for someone else. -
Ok - now to plan B and go for a box fresh model
Tried calling my local branch, could not get through and was diverted to the main customer care support line, very nice, they took my phone and email details and assured me someone would call me shortly - I'm still waiting for that call.
I'd also emailed a stock availability request via the web care email address but that took 6 hours to get a reply.
Now to plan C, I took a hike upto London bridge to be told that the model I wanted was out of stock and I should come back next week, I asked about availability at any other london stores but after checking was told, nope - nothing in Central London.
Grrrrrrrrr - you know the feeling that you get when your determined your not going away empty handed?
So I left the store and phoned the other central london branch with the same stock request and bingo! - they had one
Cost me a tenner to cab across into town and get my mitts on it
End result - I have a cracking TV in my living room but the whole experience was not really to the standards I'm used to or I hear about.