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bigboss's picture
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Sonos - Top notch customer service!

Earlier this week, my iPad couldn't see Sonos. The bridge had stopped working. I emailed Sonos support & got a response within an hour, suggesting few steps. It appeared that the power adapter isn't working. I emailed them back, & they have sent me a replacement power adapter free of charge! At no stage did they ask me how long I had the bridge for. Smile

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RE: Sonos - Top notch customer service!

BB, On the sonos front, I have been trying to persuade a friend to go for a 5.1 surround set-up for many years (instead of his current soundbar + sub set up), and he refuses due to a pathogical hatred of having wires running round the lounge (he rents, so hiding cables in the walls is not an option). However, he does has a sonos system, and I've read that new sonos playbar can be paired with a couple of sonos 3's and the sonos sub to give a full 5.1 system. Do you know anything about this, and what the surround quality is likely to be like?

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RE: Sonos - Top notch customer service!

A 5.1 Sonos setup is very expensive for what it offers. I haven't heard the setup so cant comment on sound quality. Initial reports of the Playbar is encouraging.

There are 5.1 speakers in the market with wireless rears. What's your friend's budget?

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RE: Sonos - Top notch customer service!

Not sure he has a specific budget in mind as not sure he's thought about in that much detail, though he did balk a little when I suggested he'd be lucky to pull the sonos solution together for less than £1,500 (if not more). I've looked at the Sony system with "wireless" rears, but there are still wires running from the rear 'receiver' to the actual speakers and reviews are mixed. Have looked at the Panasonic system with the option of a wireless adaptor for the rears  http://www.whathifi.com/review/panasonic-sc-btt775 which is about the best option I can find at the moment, though some reviews suggest the rear speakers are a bit plasticky and 'wobbly', and am not sure the overall sound quality will hit the mark (though realise you get what you pay for and need to avoid benchmarking against my own system). If you know of any other options then all suggestions welcome?

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RE: Sonos - Top notch customer service!

My S5 unit (18mths old) packed in this week. I phoned customer service (got through to california) and we attempted to resotre to factory settings. However, this did not work and they have offered to replace for approximately  £110. If it had been within its one year warranty it woukld have been replaced for free. Iam gutted the unit has failed after 18 months but i suppose i get  replacement with a significant discount.. Overall customer service was very good but thier products do seem slightly expensive for what you get ,especially the CR200 (controller) which is no longer available.

I am also going to look into the playbar. I know sonos suggest  using a pair of play 3 as rear speakers. Does anyone if it is possible to use my CONNECT, rotel amp, and B&W's 601's as rears - whether it would sound right or in balance is another issue - just need to know if it is possible from a technology point of view.

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RE: Sonos - Top notch customer service!

mr malarky wrote:

Not sure he has a specific budget in mind as not sure he's thought about in that much detail, though he did balk a little when I suggested he'd be lucky to pull the sonos solution together for less than £1,500 (if not more). I've looked at the Sony system with "wireless" rears, but there are still wires running from the rear 'receiver' to the actual speakers and reviews are mixed. Have looked at the Panasonic system with the option of a wireless adaptor for the rears  http://www.whathifi.com/review/panasonic-sc-btt775 which is about the best option I can find at the moment, though some reviews suggest the rear speakers are a bit plasticky and 'wobbly', and am not sure the overall sound quality will hit the mark (though realise you get what you pay for and need to avoid benchmarking against my own system). If you know of any other options then all suggestions welcome?

Well, you can add this to any 5.1 system:

http://www.kef.com/html/en/showroom/wireless_solutions/universal_wireless_system/overview/

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RE: Sonos - Top notch customer service!

Dan.m wrote:
I am also going to look into the playbar. I know sonos suggest  using a pair of play 3 as rear speakers. Does anyone if it is possible to use my CONNECT, rotel amp, and B&W's 601's as rears - whether it would sound right or in balance is another issue - just need to know if it is possible from a technology point of view.

No it isn't, only the Play:3 can be used as a surround speaker.

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RE: Sonos - Top notch customer service!

bigboss wrote:
Earlier this week, my iPad couldn't see Sonos. The bridge had stopped working. I emailed Sonos support & got a response within an hour, suggesting few steps. It appeared that the power adapter isn't working. I emailed them back, & they have sent me a replacement power adapter free of charge! At no stage did they ask me how long I had the bridge for. :)

I understand failing bridge power adaptors is a pretty common issue, so, assuming you get a support person who knows about it, they'll replace them as a matter of course.

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RE: Sonos - Top notch customer service!

The KEF system is truly wireless; there's an individual receiver for each speaker. Check this video:

http://youtu.be/wJ6SysfipIU

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RE: Sonos - Top notch customer service!

The_Lhc wrote:

bigboss wrote:
Earlier this week, my iPad couldn't see Sonos. The bridge had stopped working. I emailed Sonos support & got a response within an hour, suggesting few steps. It appeared that the power adapter isn't working. I emailed them back, & they have sent me a replacement power adapter free of charge! At no stage did they ask me how long I had the bridge for. :)

I understand failing bridge power adaptors is a pretty common issue, so, assuming you get a support person who knows about it, they'll replace them as a matter of course.

Hmmm...that explains! I was thinking of buying one myself, but you don't get OEM ones in the market, and the third party adapters are quite expensive (more than £10).

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RE: Sonos - Top notch customer service!

bigboss wrote:

The_Lhc wrote:

bigboss wrote:
Earlier this week, my iPad couldn't see Sonos. The bridge had stopped working. I emailed Sonos support & got a response within an hour, suggesting few steps. It appeared that the power adapter isn't working. I emailed them back, & they have sent me a replacement power adapter free of charge! At no stage did they ask me how long I had the bridge for. :)

I understand failing bridge power adaptors is a pretty common issue, so, assuming you get a support person who knows about it, they'll replace them as a matter of course.

Hmmm...that explains! I was thinking of buying one myself, but you don't get OEM ones in the market, and the third party adapters are quite expensive (more than £10).

I've got an inkling you can buy them direct from Sonos, unless I've misunderstood what others on their forum have stated, they don't appear in the online shop though, so I might be wrong.

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RE: Sonos - Top notch customer service!

Yes, I read something to that effect in the Sonos forum, where Sonos support asked the OP to contact them for a replacement adapter. It wasn't clear if it was a free replacement or did they charge the OP.

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RE: Sonos - Top notch customer service!

Now that is interesting! Cheers for that, hadn't seen these before so feel some price research coming on.

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RE: Sonos - Top notch customer service!

The_Lhc wrote:

Dan.m wrote:
I am also going to look into the playbar. I know sonos suggest  using a pair of play 3 as rear speakers. Does anyone if it is possible to use my CONNECT, rotel amp, and B&W's 601's as rears - whether it would sound right or in balance is another issue - just need to know if it is possible from a technology point of view.

No it isn't, only the Play:3 can be used as a surround speaker.

 

Thanks LHC. I thought it might be the case with the CONNECT. However, I am suprised you can't use the PLAY 5 as rears. Again i realise they may be alittle too much for the PLAYBAR but at least you could have the option. If i liked it i was planning on using the PLAYBAR solo and bring in a pair of S5's for occasional use from other rooms. To this end I will keep my options open in order to improve my TV sound.

what are people's thoughts on the fact you cannot connect source components directly into the PLAYBAR.

Is it possible to allow a logitech universal remote control to control volume on a PLAYBAR

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RE: Sonos - Top notch customer service!

You can use your existing TV remote to control volume.

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RE: Sonos - Top notch customer service!

Dan.m wrote:

The_Lhc wrote:

Dan.m wrote:
I am also going to look into the playbar. I know sonos suggest  using a pair of play 3 as rear speakers. Does anyone if it is possible to use my CONNECT, rotel amp, and B&W's 601's as rears - whether it would sound right or in balance is another issue - just need to know if it is possible from a technology point of view.

No it isn't, only the Play:3 can be used as a surround speaker.

 

Thanks LHC. I thought it might be the case with the CONNECT. However, I am suprised you can't use the PLAY 5 as rears. Again i realise they may be alittle too much for the PLAYBAR but at least you could have the option.


I believe it's because the Playbar uses its 5ghz wireless to transmit the 5.1 audio to the rears. The play:3 has 5ghz capability, the play:5 doesn't.

Quote:
what are people's thoughts on the fact you cannot connect source components directly into the PLAYBAR.

You can, although only one unless you use a switch of some sort. It's not technically supported but according to Clare, who works for the UK distributor that's just sonos saying they won't be responsible for third party components.

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