Just had a call from Sevenoaks who asked me to clarify a couple of things:
1) Re the OP, and anyone else who may have experienced problems at any Sevenoaks branches, you can email them at email@example.com and they'll endeavour to help sort things out.
2) Yes, they will be opening three new stores in the M25/South East area this September. They'll be Sevenoaks-owned stores rather than franchises.
Editor-in-Chief of What Hi-Fi? and whathifi.com
Did they give you any more clues than that, where those shops might be?
Home cinema system: LG 55EA980W OLED TV, Pioneer Bdp-lx71, Pioneer Vsx-lx70, B&W FPM Series, B&W PV1.
Gadgets: iPad 2 and iPhone 4s. Dab radio: Roberts Dreamtime.
No gel, otherwise I would have said.
I bought my speakers at Sevenoaks Lincoln and they were great. Let me stay for hours trying all my favourite songs out without any pressure. Gave me a good discount too.
Must have been a bad day for them.
people have off days , im sure sevenoaks policy is to be open and friendly , and professional , when you have many people working in a company , theres bound to be some that get out of bed the wrong side now and again , who doesnt ?
Just thought it was near closing time , well they still had a good 25 min to go, still maybe it was close enough
If there is a branch in sheffield then i will try them at a later date
I was in a similar situation as the op last Saturday in Leeds Panasonic store. I went in with cargo shorts and a tee shirt on. I looked around the store for a while seeing what tv models were there. I found a 42d25 which I was interested in and a 50v20. I only want a 42" model. I looked at both sets initially. I still had my headphones in listening to music. I then turned off my music when I decided to have a closer look at the tvs. I even got a tape measure out and measured the d25 and a 42g20. I even peered around the back of a few plasma sets to hear for any buzzing or fan noise. At no point did anyone ask me if I would like any help. There was only one customer who was being dealt with. The other guy just stood leaning against the counter watching me. I had eye contact with him on a few occaisions as well.
It's a shame all their staff aren't as good as the team in Southampton; bought amp and speakers there recently.
They spent ages with me on three occassions and then topped it off by beating RS price by a significant margin. Helpfull, friendly, knowledgable and patient.
I hope their skills ensure survival from the challenge of the new BestBuy
I can vouch for the Sheffield branch
Bought my AV equipment from them & even got it installed by them. Very patient & helpful. Speak to Andrew at Sheffield branch.
They're situated inside Ponsford showroom now. So definitely ask for help & advice. Many of Ponsford furniture shoppers like to stroll over to their section to peer over the lovely Loewe TVs without actually having the intention to buy it. So they tend to leave shoppers alone to let them browse freely. They will offer good advice if you ask them & show interest in their products.
Have only used Sevenoaks Bromley, where I found the staff to be helpful, knowledgeable and courteous.
Bought some speakers from them in Sept '08. During the demo the fella reminded me that I should allow my CDP and amp to warm up; was very patient while I was dithering with indecision and re-demo'ing; eventually gave me a very generous discount on the as new/boxed ex-demo KEFs.
In Dec '09 I bought a Philips 47PFL7404 TV, again they were helpful and courteous. And happy to price match. However, after a month or so it transpired that the 47PFL7404 has two fundamental design flaws. In short, the process of returning the TV for a full refund was hassle-free, though a tad long-winded while they consulted with Philips, for which I blame the latter.
FWIW, I'll use Sevenoaks Bromley in the future.
I've used Kingston, where they've been most helpful, and Holborn, where they've veered between spending an afternoon with me listening to speakers and swapping CD players on my whim, and a bit standoffish when I actually bought some. Maybe the margins were lower on the AVIs than the Spendor SA1s
On the whole I think they're to be lauded as one of the few dealers left, tbh.
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Kit in state of flux
They are now closed for business as at 2012...mmmm... The next Bugatti I purchase I will wear the same gear and see what they do ,then look to see if they go out of business too
Sorry, who is closed for business? Sevenoaks certainly isn't.
Andrew Everard wrote:I thought from the title this thread was going to be about huge discounts...
.............. oops, sorry, just woken up from a 2 year long coma.............:O
Andy Clough wrote:Sorry, who is closed for business? Sevenoaks certainly isn't.
Sevenoaks in Lincoln is closed, I think that's what he meant (especially since the OP mentions Lincoln). They closed at some point in 2011 unfortunately.