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admin's picture
Last seen: 5 days 4 hours ago
Joined: 04/09/2013 - 14:19
Posts: 51604
Great Service from Monitor Audio

My subwoofer recently went dead and after checking found that the internal fuses were blowing,  I contacted James from Monitor Audio who confirmed that the Electronics Board needed replacing. Unfortunately my warrenty was out of date by 4 days which is usually the case but James was happy to honour the warrenty and sent me a replacement unit just 3 days later totally free of charge, within ten minutes I'd replaced the unit and now have my subwoofer back to full glory, fantastic after care from a top company. Laughing

nopiano's picture
Last seen: 2 days 16 hours ago
Joined: 15/02/2009 - 19:25
Posts: 2686
RE: Great Service from Monitor Audio

Good to read about good experiences like that.  We are all so used to "computer says no" gormless call centre people, that dealing with a normal human is a delight.  Good for MA!

Krell CD and amp, Michell/Rega/Grado for LPs, Hitachi and Sony tuners, Nakamichi cassette, SBT streamer, Chromecast audio, Sonus faber Concerto Grand Piano spkrs. Qobuz > iPad > AudioPro Allroom Air One

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