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Can someone please explain why imacs and apple products get such negative and horrible comments and reviews.

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Overdose's picture
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RE: Can someone please explain why imacs and apple

jjbomber wrote:

 Apple products are the worst value for money products in the World. Not so good for consumers, but, as you say, it does not concern you.

The true value in any product is shown when you have a problem and customer support needs to be involved.

I have had far more problems with non Apple products, but when things go wrong, the resolution process is painless.

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RE: Can someone please explain why imacs and apple

Overdose wrote:

The true value in any product is shown when you have a problem and customer support needs to be involved.

I have had far more problems with non Apple products, but when things go wrong, the resolution process is painless.

My Macmini was the most unreliable computer h/w i've ever owned (in fact the only h/w i've ever owned thats failed, and numerous times) and made worse by the poor customer service i received.

So this perceived value people place on Apple products doesn't hold true for me.

Their h/w is no better than alternatives, the s/w is no better, easier to use or reliable than alternatives, and the customer service is no better (IME) they are more often than  not more expensive though...

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Overdose's picture
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RE: Can someone please explain why imacs and apple

daveh75 wrote:

Overdose wrote:

The true value in any product is shown when you have a problem and customer support needs to be involved.

I have had far more problems with non Apple products, but when things go wrong, the resolution process is painless.

My Macmini was the most unreliable computer h/w i've ever owned (in fact the only h/w i've ever owned thats failed, and numerous times) and made worse by the poor customer service i received. So this perceived value people place on Apple products doesn't hold true for me. Their h/w is no better than alternatives, the s/w is no better, easier to use or reliable than alternatives, and the customer service is no better (IME) they are more often than  not more expensive though...

To be fair, your own personal experience cannot really count as representative of the norm. In general, I'd say Apple are quite a way ahead of most of the competition. If they were as poor as a small minority suggest, or even mediocre perhaps, how can you explain their huge market share?

If you had a problem with your Macmini, why did you not get it resolved via Apple Care? What was wrong with it?

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Andrew Everard's picture
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RE: Can someone please explain why imacs and apple

Overdose wrote:
how can you explain their huge market share?

Vast numbers of iPads: take handheld devices out of the equation and, in terms of global computer sales, Apple is tiny.

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gel
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RE: gative and horrible comments and reviews.

I bought a MacBook about this time last year but just could not get on with it, and in the end could not be asked to learn how.  So I took it back, did like how it looked and felt though, bought a Toshiba laptop instead.  Got an IPad 2 which I use all the time and an iPhone 4s which I love.

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RE: Can someone please explain

If you're a student, you'll get 15% discount as well as complimentary 3 year warranty from Apple.

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Overdose's picture
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RE: Can someone please explain why imacs and apple

Andrew Everard wrote:

Overdose wrote:
how can you explain their huge market share?

Vast numbers of iPads: take handheld devices out of the equation and, in terms of global computer sales, Apple is tiny.

Tablets and handhelds are the new Pcs, they are computers in their own right and offer as much computing power as most consumers will ever need. I don't think Apple are concerned by the overall 'computer' sales, because this is a diminishing market globally. The quality and ease of use of Apple products has made them desirable, along with other factors.

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RE: why do apple products get such negative comments

theflyingwasp wrote:

hi everyone.i am about to buy a 27inch imac ,ipad 4 ,ipod 5th generation and apple tv.some people really hate apple, im new to computers and yes i know you can get the same performance for half the price but that does not concern me and i will not be upgrading the ram or need more powerful graphics cards.why do some people hate apple apart from the above reasons.

As you can see from the responses to this thread, for no good reason.

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6th.replicant's picture
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RE: Can someone please explain

"Negative ... reviews" - from whom?

The majority are very positive, for example:

Pocket-lint

PC Pro

The Independent

TechRadar

PC Advisor

Computerworld

Engadget - "It's actually a great value, too ... The best all-in-one on the market."

FWIW, I've used iMacs for work - office- and home-based - since 1998. The first frequently crashed, but only because my then-employer installed pirated versions of Quark and Photoshop.

Since, I've owned three iMacs and never had any problems / crashes, apart from an occasional Word crash when a large-ish doc - eg, 300+ pages - has been round the houses / worked on by multiple contributors.

Had a Windows PC hiatus during 2003-05 and it was a 'mare - frequent crashes every day, numerous lost docs, etc, and loathed the general clunkiness of the Hewlett Packard and especially its OS. Never again Angry

But, I am in the camp that's miffed that Apple is dropping optical drives 

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RE: Can someone please explain

sorry 6th replicant when i say bad reviews i dont mean company reviews i just mean people ive spoken too

" im thinking of gettin that new superb looking 27inch i mac"

" dont mate they are s##t"

ive had that response numerous times from friends .i have no comeback as im clueless about computers .these are people who have been using computers for years .i just dont get it.

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Overdose's picture
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RE: Can someone please explain

theflyingwasp wrote:

sorry 6th replicant when i say bad reviews i dont mean company reviews i just mean people ive spoken too

" im thinking of gettin that new superb looking 27inch i mac"

" dont mate they are s##t"

ive had that response numerous times from friends .i have no comeback as im clueless about computers .these are people who have been using computers for years .i just dont get it.

Clearly, neither do some of the people you've spoken to.

I might consider giving credence to someones opinion if it was constructive in any way, but the 'I don't like it because it's EDITED' type comments are worthless.

 

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RE: Can someone please explain

thanks for the reply overdose.i think what it comes down to is jealousy .the 27imac is beautiful machine that does everything i need it for.most people that walk through the door at pc world only want a computer for general internet use .they all want the imac but realise they have a 500quid budget.

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Overdose's picture
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RE: Can someone please explain

If you need it for work, I can think of no other manufacturer that I'd recommend. It will work and look great too.

Enjoy it when it arrives, it's a great looking machine.

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6th.replicant's picture
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RE: Can someone please explain

theflyingwasp - no offence, but it seems that your friends are a) ignorant / ill-informed and / or b) can't afford an iMac?

If in doubt, and if you haven't already done so, ankle over to your nearest Apple Store and:

Appreciate decor that's not concieved to coerce punters to buy-and-depart pronto - eg, PC World, McDonald's et al

Talk to a sales assistant who's actually savvy re the products he / she sells and will not attempt to sell you a spurious 5-year guarantee

Demo / play with various iMacs while discussing with Apple Store staff which version suits you best 

Transferring your 'valued content' from your old PC to your new iMac will be hassle-free and DIY or, IIRC, an Apple Store will do the job for you

Be aware if you buy an IMac, you'll be entitled to a free session[s] with an Apple Genius, who'll demo / advise / answer queries using your iMac

If and when you decide to sell / upgrade your iMac, you'll obtain a decent price from Ebay, etc

Micr*s*ft Office / Word / Excel is not included, but there's a free open-source version, NeoOffice, which has frequent updates and opens / saves all Word / Excel docs - and can be downloaded from here

Smile

 

 

Overdose's picture
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RE: Can someone please explain

6th.replicant wrote:

Micr*s*ft Office / Word / Excel is not included, but there's a free open-source version, NeoOffice, which has frequent updates and opens / saves all Word / Excel docs - and can be downloaded from here

Smile

How does NeoOffice compare with LibreOffice? (both free BTW).

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