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Comet administration - what does this mean for consumers?

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Mikey311
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I bought my KDL-46HX853 from Comet last week along with an expensive accidental damage warranty (I know but I got 25% off it and my last telly - a KDL-40EX503 bit the dust after my 2 year old assualted it with a metal hairbrush).

 

Does anyone know how this administration will affect me if anything geos wrong with my TV (either a fault) or accidental damage?

 

Cheers

Alec
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RE: Comet administration - what does this mean for consumers?

5 Live is going to tell you shortly.

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Andy Clough
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RE: Comet administration - what does this mean for consumers?

There's a possibility the administrator might keep some of the stores trading, in theory it should honour the warranties, but we'll have to see how this story develops.

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Mikey311
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RE: Comet administration - what does this mean for consumers?

I have no access to radio at the minute - can you please post an update if there's one on radio 5?

Alec
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RE: Comet administration - what does this mean for consumers?

Bad news for those with vouchers or waiting on goods apparently. Nothing else yet.

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matengawhat
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RE: Comet administration - what does this mean for consumers?

I feel sorry for the staff but it won't be missed by me, poor shop with poor choice and poor customer service 

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Alec
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RE: Comet administration - what does this mean for consumers?

My local one was a pretty awful place to be in. I was obvious long ago that some money needed to be spent on staff and the physical stores themselves. I'm sure there are many other factors too.

 

The 5 Live feature is over now I think, and was next to useless. They spoke to a bloke who was on his way to Comet to spend hundred's of punds worth of vouchers and he made a jibe about buying "something with a manufacturer's warranty", but that was the only reference to warranties.

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Mikey311
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RE: Comet administration - what does this mean for consumers?

I've got 45 days to cancel my warranty anyway so I'm going to and take extra home insurance cover.  Seems sensible.  Any inherent fault - surely that would be manufacturer's responsibility under the sale of goods act then if Comet closes?

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RE: Comet administration - what does this mean for consumers?

matengawhat wrote:

I feel sorry for the staff but it won't be missed by me, poor shop with poor choice and poor customer service 

+1. Most of the things they had on display were out of stock, (or was I just unlucky), and half of the things I ever did manage to buy from them were faulty and had to be returned for a refund. You may ask why did I keep going back...well for a while I thought I was just being plain unlucky as surely no shop could survive selling B-grade/faulty goods and only replenishing their stock once every blue moon.

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jjbomber
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RE: Comet administration - what does this mean for consumers?

There is a second line of cover for goods bought by credit card. If goods are not of 'suitable quality' you claim directly from the credit card under Section 75. So, for example, if a £600 TV breaks down and can't be repaired after, say, 2 years, you claim the reasonable second hand value of the goods, say £400, from the Credit card company. All the major card players have a dedicated Section 75 department to deal with these claims. However, on the other hand, if your £20 kettle breaks down after 2 years, then tough luck, as a £20 kettle has a much smaller life expectancy than a £600 TV.

 

shooter
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RE: Comet administration - what does this mean for consumers?

Alec wrote:

Bad news for those with vouchers or waiting on goods apparently. Nothing else yet.

 

Vouchers are still valid but only until they go into administration which looks like monday 00.00hrs, after that they are null and void and cant be used in any fire sale.

bigblue235
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RE: Comet administration - what does this mean for consumers?

Mikey311 wrote:

I've got 45 days to cancel my warranty anyway so I'm going to and take extra home insurance cover. Seems sensible. Any inherent fault - surely that would be manufacturer's responsibility under the sale of goods act then if Comet closes?

Sadly not, SOGA is used with the seller of the goods. Any manufacturers warranty is provided in addition to your statutory rights.

jjbomber wrote:
There is a second line of cover for goods bought by credit card. If goods are not of 'suitable quality' you claim directly from the credit card under Section 75. So, for example, if a £600 TV breaks down and can't be repaired after, say, 2 years, you claim the reasonable second hand value of the goods, say £400, from the Credit card company. All the major card players have a dedicated Section 75 department to deal with these claims. However, on the other hand, if your £20 kettle breaks down after 2 years, then tough luck, as a £20 kettle has a much smaller life expectancy than a £600 TV.

Yup, Section 75 will apply. In some regards it's very similar to SOGA though, as you may have to demonstrate the inherent fault in the item to win your case. They can offer the usual remedies: Repair, replace, refund (full or partial) Smile

simonlewis
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RE: Comet administration - what does this mean for consumers?

The world is changing more & more people are buying online, so their is still hope for the online retailer guarenteeing their jobs, but comet is overpriced rubbish with large stores their bills must have been huge, & i'm doing my bit for comet's demise by shopping online, every little helps.

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BIGBERNARDBRESSLAW
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RE: Comet administration - what does this mean for consumers?

Mikey311 wrote:

I bought my KDL-46HX853 from Comet last week along with an expensive accidental damage warranty

There's been rumours about the demise of Comet for a year or more, so I'm surprised that a) you bought anything from them, and b) you took one of their overpriced insurance deals.

First thing I'd do, is cancel the insurance asap, and if at all possible, return the tv for a full refund, and buy it from somewhere else. Richer Sounds have a good deal at the moment with a free Bond blu ray box set, and free 5 year warranty. http://www.richersounds.com/product/tv---all/sony/bravia-kdl46hx853/sony-kdl46hx853

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RE: Comet administration - what does this mean for consumers?

shooter wrote:

Vouchers are still valid but only until they go into administration which looks like monday 00.00hrs, after that they are null and void and cant be used in any fire sale.

Advice elsewhere is to use them in-store pronto so you have physically got the goods, don't use them online.

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jjbomber
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RE: Comet administration - what does this mean for consumers?

bigblue235 wrote:

[

Yup, Section 75 will apply. In some regards it's very similar to SOGA though, as you may have to demonstrate the inherent fault in the item to win your case. They can offer the usual remedies: Repair, replace, refund (full or partial) Smile

 

I had to pay £40 for an independent valuation to confirm my LG TV was kaput after just 2 years. The credit card reimbursed me for the £40. That was MBNA and they were a pleasure to deal with.