Appalling service from BT
I ordered Infinity broadband from BT.
I had all the paperwork through and had an appointment for Tues 17th July between 8.00am and 1.00pm.
Nobody turned up!!!
I contacted BT by text at 1.15 and shortly afterwards I received a phone call from an engineer saying "I have only just been given this job mate" I told him I had to go out at 1.30 and would be back between 4.30 and 5.00 to which I received the response "That's too late for me mate"
I then received an email from BT saying sorry about the missed appointment, we will be coming on Aug 1st, 2 weeks later! They failed to turn up and then want to do it 2 weeks later.
Since tuesday I have spent hours on the phone to BT being passed from 1 department to another, some in the UK and some in India, nobody would take responsibilty or make a decision. Eventually I was told that the order had been expedited and an engineer would call on Friday afternoon or Saturday. I have had a phone call this afternoon to say that they are not coming at all.
I cancelled the deal and I have to stay with Sky