If the package doesn't arrive, it's the fault of:
(a) Seller (doesn't send, incorrectly addresses etc.); or
(b) Royal Mail (lost in transit); or
(c) Buyer (gives incorrect address, fraudulently claims it isn't recieved, etc.).
I can vouch for my fides and whether I send it, and will get the certificate of postage. After that, either the buyer or the seller can make a claim for compensation if an item doesn't get delivered (up to £46). I'd sooner not be duped into making a fraudulent claim by a buyer that I don't know from adam, so the terms of the contract I set forth pass risk of carriage to the buyer. Commercial contracts and contracts between non-commercial entities can do this, thankfully.
I have some home cinema and Sonos stuff.
Whenever I've sold something on Ebay, I've always sent by recorded delivery. If it's an expensive item, I also insure it. If the buyer isn't happy about my postage prices, then don't bid. Simples!
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Ditto BB, I always send 1st or 2nd Class Recorded & International Signed For as a minimum requirement. 1st & 2nd Class Recorded insures up to a value of £46 & Special Delivery £500 i believe.
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Whenever I've sold something on Ebay, I've always sent by recorded delivery.
Even that assumes Royal Mail will do their job and ensure the delivery is signed for.
In the case of the item I just bought, Royal Mail posted it through my letter box and didn't even bother to ring the doorbell. It was clearly marked as recorded delivery.
I'm probably too honest for my own good. I could easily have claimed it never arrived (it wasn't cheap, either). Instead I emailed the seller to advise it had been delivered.
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I have sent thousands of £s worth of gear over the years (including all the components of an entire Naim system, a £500 Nikon neg scanner and a Leica camera) via ParcelForce 24 (insured to full amount of goods) and they have always arrived on time and undamaged.
I don't think that's just good luck. Too many occasions over too many years for it to be just luck.
In over a decade of using Amazon - with most of their stuff sent via Royal Mail - I have only experienced one problem and that was Amazon's fault (sent the wrong book) not the Royal Mail. Everything has arrived on time and undamaged.
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Recorded delivery isn't the same as a signed-for delivery - it simply means the date/time of delivery is tracked by Royal Mail and the sender can check the status. I believe RM is changing/has changed name to 'Tracked' rather than 'Recorded' to communicate this - though it still has 'Recorded - Signed For' as an option....
Group PR Manager - Computers Unlimited;
Former Group Editor of What Hi-Fi? Sound and Vision and Whathifi.com
Recorded delivery isn't the same as a signed-for delivery - it simply means the date/time of delivery is noted (Recorded) by Royal Mail and the sender can check the status.
not sure the "tracked" option is available to the general public? In any case, I'm only ever selling old DVDs and blu-rays, so no-one ever want to pay excessive costs for delivery!
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