40Mb Fibre Optic B/Band
How do you find out? I want to move away from BT but I can't find anything on my account webpage that indicates any length of contract. I'm not going to do anything silly like ring them up and ask clearly...
Err, I think we had notification of this a couple of months ago, hang on, ah there it is, received the email notifying price rises in January 2013 on the 6th of September.
Incidentally I hate you all, my exchange is finally being upgraded to provide "up to 20Mb/s" on Monday but, because I'm so far from the exchange I'm not likely to see any increase in line speed! 
I only know when my contract ends because I agreed to a 2 year contract when I moved to my new house, so even I can work that one out.
I hope I didn't miss the BT email or letter. 
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How do you find out? I want to move away from BT but I can't find anything on my account webpage that indicates any length of contract. I'm not going to do anything silly like ring them up and ask clearly...
Email them. It's amazing how quick these companies respond when they think you're leaving.
Had the same issue with TT, no indication of contract date on my account page or any paperwork, and i refuse to ring them because their customer service is shocking.
Emailed them asking for my contract end date and they phoned me within half hour, with the date, asking if i was thinking of leaving and offering me all sorts of deals to stay.
Can't get Plusnet: "As you don't live in one of our low cost areas, the full price of your Extra broadband will be ..."
Huh, what's a "low cost area"?? 
Can't get Plusnet: "As you don't live in one of our low cost areas, the full price of your Extra broadband will be ..."
Huh, what's a "low cost area"??
http://www.plus.net/support/broadband/products/low_cost_areas.shtml
In other words, there's no discount if there's no competition.
Hmm, seems I'm not in any ISP's low-cost area - stuck with BT
Thanks for the replies, though I'm none the wiser 
I think I'm going to take up the offer, supanet might be a band of pirates, but at least their product works for most of the time pretty much s described.
Now, will such a fast speed mean spotify will sound better >)
Now, will such a fast speed mean spotify will sound better >)
It's digital! 
Now, will such a fast speed mean spotify will sound better >)
It's digital!
Yeah, but faster bits man! 
I'm very jealous of some of the packages you lot can get. I'm paying £28 per month for 8Mb.
If I could justify £60 per month I could have 1Gb, but as it has a 50GB download cap it'd likely end up costing me even more than £60. Would be fun, but £720+ per year for broadband is a bit silly.
My street was in the top 100 slowest streets in the whole of the UK when I moved here nearly 2 years ago, with download speeds of less than 1mb/s. I'm now getting just over 3mb/s, but I could now get fibre optic with speeds of 66mb/s according to BT.
It's nice that I can get the speeds now, but honestly, when I moved in and saw the speeds we were getting, I wanted to move house again.
I'm waiting until my contract expires with Supanet (and I'd advise people to stay well clear of them too) they keep changing (increasing) the contract length each time I phone to prevent me leaving, and never following it up in writing.
I want to go with Plusnet too, but I'm still tied to my phone contract with BT until April next year. I can cancel my BT contract legally when they send me notice of their price rises, as long as I do it within 10 days of receiving notice, and I know it's happening in January next year, but I've yet to receive notice from them.
I want to sign up with Plusnet before they too put their prices up (October 28th), so I can pay the line rental up front and save some money, so I want the notice form BT asap.
I received a letter from BT yesterday offering me Infinity free for 3 months, then £26 a month plus line rental, but it would still work out a fair bit more expensive than Plusnet, so I'm totally undecided what to do.
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You do realise that Plusnet is a subsidiary of BT plc?
I don't think BBB has a problem with BT's service per se, he just wants to save some money.
I do dislike BT regular price hikes, and I did know Plusnet was a subsidiary of BT, but their line rental charge is a fair bit less than BT, so it says to me, BT are taking all their customers for fools.
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