Last Thursday I have followed the recommendation from Synology and installed the update 2. Once the instalation finished the unit was unable to re-boot and showed a blue light flashing. It is completely bricked and useless since more than 2 days now. There are hundreds of people out there with the same problem and the support from Synology is totally unable to cope with the mess they have created. Fortunately, I only use my NAS for home enterteinment but those who may use it for business purposes must be very unhappy with this situation. In my case after more than 48 hours I still have no reply from Synology about the 2 tickets that I have opened.
Companies these days are contineusly focussing in cutting cost at the expense of everything else including and specially customer service quality and this is the result of it. Outsourcing of IT to Asian countries, centering of user support globally, lack of local support, lack of resources and lack of proper testing of products. You name it. Heads up if you own a Synology or if you are planning to own one in future.