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Spotify with Marantz cd player problem

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Jonathan Cox's picture
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Hello all, been unable to find anything on here re my problem, so here goes.. Am using new iPod touch and Spotify premium through the front USB input on my Marantz cd6004. Sounds great but certain tracks (of which I've found many) will not play. Marantz display shows "USB com error" and have to reconnect. Always same tracks while other tracks never have a problem. Will be cancelling my premium if persists, disappointing as I bought the touch especially for this. Anyone else had this and/or advice? Thanks.

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Lee H's picture
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RE: Spotify with Marantz cd player problem

Do they play when not connected to the amp?

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Jonathan Cox's picture
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RE: Spotify with Marantz cd player problem

Thanks for your response, firstly to clarify, iPod is connected to the Marantz cd player rather than my amp. And yes, all songs play fine when using Spotify straight through iPod, pretty sure issue with cd player? As an aside, amp is Marantz PM66 KI sig.

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John Duncan's picture
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RE: Spotify with Marantz cd player problem

Are any of the tracks being integrated via iTunes?  ie they're not actually spotify tracks but ones that are on your iPod and integrated into a Spotify playlist?

If not, can you give me an example of an actual track that's giving you a problem?

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Jonathan Cox's picture
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RE: Spotify with Marantz cd player problem

Just had a quick experiment with this, think I've found a pattern. Searching by album, or on my playlists once a certain track is reached or selected the error happens. Examples - 1. foo fighters wasting light, a matter of time. 2. sepultura arise, meaningless movements. 3. Nelly furtardo Turn off the light 4. Genesis invisible touch, Anything she does. 5. Silverchair diorama, Without you. 

However, tracks will play fine when searched individually by track name (except for "without you" oddly). Oh and I haven't any iTunes integrated tracks or songs on touch from my iTunes library.

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Marantz PM66Ki signature amp CD6004 cd. Apple Airport Express. Monitor Audio RX1. Chord Cobraplus interconnect. Atacama Eris rack. 

Jonathan Cox's picture
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RE: Spotify with Marantz cd player problem

So, anyone else experiencing this, must be loads using Spotify with the very popular 6004? Yesterday's spotify update not helped.

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Andy Clough's picture
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RE: Spotify with Marantz cd player problem

Not a problem we've come across, have you tried contacting Marantz directly?

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MajorFubar's picture
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RE: Spotify with Marantz cd player problem

Jonathan Cox wrote:
must be loads using Spotify with the very popular 6004?

To be honest I think most people here are using it with either a dedicated streamer or a computer.  I use it with a computer.

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Jonathan Cox's picture
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RE: Spotify with Marantz cd player problem

Caling Marantz will be my next move I think yes. It would be such a great fuction if not for this problem, there is another thread about this under Computer-based music titled USB Comm Errors, so not just my player. Wondering if all the 6004s have an issue with this?

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stevebrock's picture
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RE: Spotify with Marantz cd player problem

I have another thread on this, I'm experiencing the same problem as Jonathan, using a CDP 6004 with iPad/iPhone and spotify premium. The album will play fine the halfway through get the USB comm error, it's very frustrating. 

This by all accounts should work without any problem, not sure if it's a marantz or spotify problem. The music stored on iTunes on my iPad/iPhone works fine connected to the 6004, so this leads me to believe it isn't an apple problem.

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stevebrock's picture
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RE: Spotify with Marantz cd player problem

I'm going to try and download a playlist, go offline with spotify and see if it plays ok, will report back soon

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stevebrock's picture
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RE: Spotify with Marantz cd player problem

I tried to a playlist in offline mode and problem still persists which leads me to believe that this is a spotify problem, but still have an open mind that it could be a cd 6004 problem however I don't have this problem when playing music from iTunes so it must be spotify. This is so frustrating to which could be a brilliant service.... I'm very disappointed and I will cancelling spotify premium at the end of the month unless this can be resolved.

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Jonathan Cox's picture
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RE: Spotify with Marantz cd player problem

It seems that the cd6004 doesn't like certain spotify tracks, whether streamed or offline. I also have no problem with any tracks on iPod from my iTunes library. I think it must be an issue with the 6004, but then if some many tracks are ok could just as possibly be a spotify issue. Anyway I've had enough and am cancelling my premium. Thanks to all for your input. 

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Marantz PM66Ki signature amp CD6004 cd. Apple Airport Express. Monitor Audio RX1. Chord Cobraplus interconnect. Atacama Eris rack. 

stevebrock's picture
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RE: Spotify with Marantz cd player problem

Have you contacted Marantz UK? 

Im going to contact them tomorrow, I will report back as I would like the issue resolved, if not will cancel Spotify but I don't really want to.

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stevebrock's picture
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RE: Spotify with Marantz cd player problem

I have spoken to marantz uk, it's an apple problem..., well not a problem but apples restrictions forcing us to just use iTunes, spoke to a really helpful guy at length about this and it's definitely not spotify or marantz.

The only solution is an external DAC or airport express!

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MajorFubar's picture
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RE: Spotify with Marantz cd player problem

I'm no apple fanboy but that just sounds like a fob-off to me.
For it be apple's fault, just about everyone playing Spotify on their iphone through an external DAC would be having the same issues, because as far as the iphone's concerned, the Marantz is just an external DAC.

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Main system: Mac Mini 2011 • HRT II+ DAC • Lacie 3TB Cloudbox NAS • Marantz PM66 KI • EB Acoustics EB2

In storage: Thorens TD160 (no cart) • Cyrus 2 + PSX • Cyrus tuner • Technics SL-P777 • Marantz CD63KIS • Nakamichi DR-1