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plastic penguin's picture
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Who remembers What Hi-Fi? S&V telephone advice line?

Back in the good old days (cue the Hovis theme tune, trousers tucked into the socks instead of bicycle clips, jumpers for goalposts etc etc)'The Towers' used to have an advice line on Friday afternoons only. Gawd I tried for weeks to get thru, and finally did and had good advice from Ketan.

Did anyone else use this service?

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RE: Who remembers What Hi-Fi? S&V telephone advice line?

"Hello caller.  Would you like to ask about 'digital vs analogue', 'all speaker cables sound the same', 'bits are bits' or 'all passive speakers are inherently ****' ?"

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RE: Who remembers What Hi-Fi? S&V telephone advice line?

plastic penguin wrote:
Back in the good old days... 'The Towers' used to have an advice line on Friday afternoons only. Gawd I tried for weeks to get thru, and finally did and had good advice from Ketan. Did anyone else use this service?

Have to hold my hand up and say that's a wheeze I came up with back in the dim and distant, to some extent in response to those magazines of the time with a note on their contents page saying something along the lines of 'Please don't phone our offices, as we're all far too busy and important to talk to readers.'

It was a victim of its own success, despite the best efforts of the editorial team of the time, and on more than one occasion completely crashed the Haymarket phone system!

Hence this forum, which I think serves some of the same function and additionally allows readers to share advice and experience 24/7.

By the way, note to those using our Sound Advice email address to sumit questions for possible publication in the magazine – we just don't have the resources to answer all those questions individually, only the ones we use in print.

So it's worth also posting your question on the forums, where you are much more likely to get a faster answer, either from one of the review team or those of us who wander the dark corridors of whathifi.com in the dead of night...

 

plastic penguin's picture
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RE: Who remembers What Hi-Fi? S&V telephone advice line?

Andrew Everard wrote:

plastic penguin wrote:
Back in the good old days... 'The Towers' used to have an advice line on Friday afternoons only. Gawd I tried for weeks to get thru, and finally did and had good advice from Ketan. Did anyone else use this service?

Have to hold my hand up and say that's a wheeze I came up with back in the dim and distant, to some extent in response to those magazines of the time with a note on their contents page saying something along the lines of 'Please don't phone our offices, as we're all far too busy and important to talk to readers.'

It was a victim of its own success, despite the best efforts of the editorial team of the time, and on more than one occasion completely crashed the Haymarket phone system!

Hence this forum, which I think serves some of the same function and additionally allows readers to share advice and experience 24/7.

By the way, note to those using our Sound Advice email address to sumit questions for possible publication in the magazine – we just don't have the resources to answer all those questions individually, only the ones we use in print.

So it's worth also posting your question on the forums, where you are much more likely to get a faster answer, either from one of the review team or those of us who wander the dark corridors of whathifi.com in the dead of night...

 

Thinking back it seems so quaint now to have someone picking up a phone and answering questions, and I suppose it depended who was available at any given time.

I called in 2004, approx 3 years before the forum started, and probably Ketan (poor chap) hasn't been the same since. 

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RE: Who remembers What Hi-Fi? S&V telephone advice line?

plastic penguin wrote:
I called in 2004, approx 3 years before the forum started

Not quite – the site had a 'chat' section back in the late 1990s, and has done ever since...

plastic penguin's picture
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RE: Who remembers What Hi-Fi? S&V telephone advice line?

Contrary to Andrew's claim it was a victim of its own success, doesn't seem to be anyone currently who used the service (or would admit to it:? ) 

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RE: Who remembers What Hi-Fi? S&V telephone advice line?

Trying to phone journalists on a Friday afternoons, you say?

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RE: Who remembers S&V telephone advice line?

Andrew Everard wrote:

 those of us who wander the dark corridors of whathifi.com in the dead of night... 

Plastic Penguin wrote:

I called in 2004, approx 3 years before the forum started, and probably Ketan (poor chap) hasn't been the same since. 

Perhaps he's the one Andrew is referring to :grin:

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RE: Who remembers What Hi-Fi? S&V telephone advice line?

plastic penguin wrote:

Contrary to Andrew's claim it was a victim of its own success, doesn't seem to be anyone currently who used the service (or would admit to it:? ) 

It was insanely popular, and occupied the entire test team every Friday afternoon (and everyone else in the office, whom had to field calls from irate people whom hadn't yet been put through).

It became untenable, which is why I oversaw its demise. >)

The WHF office still gets people calling (or writing letters) for advice whom don't use/trust the internet. Far less than in those heady hotline days, but still they call...

 

Group Marketing & PR Manager, Computers Unlimited.

Brands represented include Astell&Kern, Audioengine, B&O Play, Canton, Flexson for SONOS and SONOS

TWITTER: @ClareNewsome

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RE: Who remembers What Hi-Fi? S&V telephone advice line?

John Duncan wrote:

Trying to phone journalists on a Friday afternoons, you say?

LOL. This does remind me of our tech ed once repeatedly banging his head against his desk while dealing with one such call... and he's normally the epitome of calmness.

 

Editor-in-Chief of What Hi-Fi? Sound and Vision and whathifi.com

plastic penguin's picture
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RE: Who remembers What Hi-Fi? S&V telephone advice line?

Andy Clough wrote:

John Duncan wrote:

Trying to phone journalists on a Friday afternoons, you say?

LOL. This does remind me of our tech ed once repeatedly banging his head against his desk while dealing with one such call... and he's normally the epitome of calmness.

 

That looked like us on a Friday after going to the Tapas bar.

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