Beware of RGB Direct!
Having read reviews of Panasonic's new SCBT100EBK Blu-ray home cinema system I decided to get one and found via Google that RGB Direct were taking orders for it at £387 - significantly less than others also listed.
I called them on 17 May and placed an order, although they stated that it would not be available for 2-3 weeks and they asked me to confirm that as acceptable by email, which I duly did.
They confirmed back to me by email as well. So far so good.
On 19 May they took the money from my account.
This morning (20 May) I received a call from them in which they advised that it would be 12 weeks for stock to come in and that they could not hold my money for such a period and advised me to cancel the order.
I reluctantly agreed but then checked on Google again and they are now listed as selling the system at £699; what a coincidence!
I then had a protracted telephone conversation with their 'customer services' department in which they denied being able to obtain their own web page with the item on (see long Google link URL below) they also denied that we had a contract to provide goods, despite them having confirmed my order and taken the money from my bank account.
I also telephoned their sales department who confirmed that they were taking orders for the unit at £699. I believe that RGB have discovered an error in their pricing point and have deceived me into canceling my order to save themselves the cost difference between the two figures.
If this is the way that RGB Direct treat people I recommend that consumers be aware of the kind of treatment they might expect when ordering something from them.
Checkout the Google URL...